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Turned on my Pearl this morning and the screen was just blank. I could see ... BlackBerry Pearl forum

  1. #1
    Lavagirl's Avatar
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    Help! My Pearl's screen is blank!

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    Turned on my Pearl this morning and the screen was just blank.

    I could see the screen lighting as if it was booting up, but could not
    see the ATT logo coming up or anything after that. Now all I'm looking
    at is a white screen (

    I tried a battery pull several times and rebooting.

    Last night it was working fine. I simply shut it off and had it on the charger.
    I had not recently installed any new apps.

    Will check back in about an hour as I'm at the office, PLEASE HELP!



    Lava in distress.....

  2. #2
    GaryF's Avatar
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    Re: Help! My Pearl's screen is blank!

    Hi Lavagirl,

    If you have not already done this - after you pull the battery and re install power it up and leave it sit for a while. I have read threads that indicate this problem can be corrected by a hard reset but may take some time.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    reesemachine's Avatar
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    Re: Help! My Pearl's screen is blank!

    Wow....this has come up a lot today

    If batt pull doesn't work, you'll prob just need to reinstall the OS. Thank cherichiodo for these links. She posted in an earlier stacker forum.

    How To: ReInstall OS When Computer Won't Recognize The Device Is Connected


    You can get your carrier's OS here. Hope this helps!

  4. #4
    Jerk's Avatar
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    Re: Help! My Pearl's screen is blank!

    Samething happened to me. I reinstalled 3 different OS and I didn't help. I finally just purchased another one

  5. #5
    Lavagirl's Avatar
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    Re: Help! My Pearl's screen is blank!

    Cingular is now telling me to just bring it back.

    It's like everything is there....but no screen.

    Like a PC with no working monitor.

    dam..... :-(

    and I've only had it for a few weeks!

  6. #6
    vbm510's Avatar
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    Re: Help! My Pearl's screen is blank!

    So what happened? Mine screen is white this morning and I'm trying to figure out what I need to do. When you returned it did you have to bring the box and everything?

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