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Ok, I've seen this posted a few times and I've tried everything that was said. ... BlackBerry Pearl forum

  1. #1
    jannino's Avatar
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    Help me!

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    Ok, I've seen this posted a few times and I've tried everything that was said. I was tranferring data from my old pearl to my new white one. My wife turned the computer off as my new pearl was updating software. Now my phone's red light blinks twice but will not power on. I've followed those 10 steps you guys posted to reinstall software. The other problem is that it won't recognize the phone it says "device not found" but it will recognize my other blackberry. What to do?!?!

  2. #2
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    Re: Help me!

    See the Official Latest OS threads updated regularly for All Devices.
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  3. #3
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    Re: Help me!

    Yes, I'm about to try the JL Cmder wipe and see if that works.

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    Re: Help me!

    Ok, when you do that you will need to install the os again. After the wipe you should see a 507 error.
    This means you have no OS on your device. Don't panic, that is all it means. Try to connect the device to DM and see if it recognizes it.
    Sometimes a reboot of my PC will work for me too when my device won't recognize through DM.
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  5. #5
    jannino's Avatar
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    Re: Help me!

    Ok now I need help on using that JL Cmder program. I downloaded it then opened up the file. I have a red box and it says some important files are missing.

  6. #6
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    Re: Help me!

    update: Well i've uploaded the applications from BB manager. Now the screen is stuck on the hourglass with a white background. What should I do now?

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    Re: Help me!

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    It probably rebooting. Give it a little bit. If it takes more than 10 mins then let us know.

  8. #8
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    Re: Help me!

    You guys have been such a help. Thanks. One more question how do I delete my address book, email, logs from my other phone?

  9. #9
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    Re: Help me!

    You can go into options-security options-general settings-hit menu- wipe handheld. This will erase all data on the device.
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  10. #10
    jannino's Avatar
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    Re: Help me!

    Will I have to re install the software?

  11. #11
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    Re: Help me!

    Nevermind. Thanks again.

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