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I haven't been able to display any pictures or play any movies/mp3s, even though I ... BlackBerry Pearl forum

  1. #1
    solar9475's Avatar
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    Help Error

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    I haven't been able to display any pictures or play any movies/mp3s, even though I can see the file name on the phone.

    I tried going to the help menu, but get the following error:

    "Error starting net_rim_bb_help: Module 'net_rom_ecmascript' not found"

    With photos I get, "Unable to display file /Media Card/Blackberry/pictures/IMG00001.jpg", even though I just took the picture with the phone.

    Any ideas?

    Thanks,
    Matt

  2. #2
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    Re: Help Error

    What OS are you running?

  3. #3
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    Re: Help Error

    v4.2.0.73 (Platform 2.2.0.41)

  4. #4
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    Re: Help Error

    My SIM card is will not be activated until Saturday (currently Thursday) if that makes a difference in viewing pictures....

    Thanks

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    Re: Help Error

    I've tried to format the memory card through the phone with the following settings, although I don't suspect that's the issue since I can view the filenames of the media I've loaded.

    Settings --> Options --> Advanced Options --> Media Card

    Mine has....

    Media Card Support [On]
    Encryption mode [None]
    Mass Storage Mode Support [On]
    Auto Enable Mass Storage Mode when Connected [Prompt]
    ------------
    Total Space [1.89GB]
    Free Space [1.41GB]

    (no mention of Format)

    Anyone able to give me some direction?

    Thanks,
    Matt

  6. #6
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    Re: Help Error

    Try doing a hot reboot, turn your BB off then back on. Do you get "uncaught exception: applicationregistry.waitfor (reference number) timeout" displayed on start-up.

    If so check out this thread, Problem on Some New BlackBerry Handhelds.

    Rcbjr.
    Last edited by Rcbjr; 07-20-2007 at 10:55 AM.
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  7. #7
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    Re: Help Error

    Yeah, just a little weird. i would say to back up info to PC and run an application loader. If that does not work either delete the currunt OS off of pc and redownload or download the newest OS and load that. If something changed in the .alx file and one of the modules has been erased you will get these types of errors. I had similar issues when trying to delete the embedded ringtones and pictures without java loader. i opened the .alx file with notepad and by hand deleted the modules out. When i went into the phone it freed up a lot of memory but the file names were still there. Got the same errors.

  8. #8
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    Re: Help Error

    Quote Originally Posted by Rcbjr
    Try doing a hot reboot, turn your BB off then back on. Do you get "uncaught exception: applicationregistry.waitfor (reference number) timeout" displayed on start-up.

    If so check out this thread, [b][u][color="darkred"].

    Rcbjr.
    No, it seems to reboot fine - no error, no delay...

  9. #9
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    Re: Help Error

    I also suspect it's not a formatting issue, since I can't view the "Preloaded Media". I can see the thumbnails (i.e. alpine.png) but the BB cannot display. Ugh. I just want to play with this thing!

  10. #10
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    Re: Help Error

    I still believe this is the same problem. Download an new version of the Desktop Manager and Also your Blackberry HandHeld Software. Install both on your PC, then Connect your BB to the PC and Open Desktop Manager. It should say that there is an update available. Accept and install

    Rcbjr.
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    Re: Help Error

    Thanks - I'll try all these from home this evening.

    Thanks again, I appreciate the help!

    Matt

  12. #12
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    Re: Help Error

    Quote Originally Posted by Rcbjr
    I still believe this is the same problem. Download an new version of the Desktop Manager and Also your Blackberry HandHeld Software. Install both on your PC, then Connect your BB to the PC and Open Desktop Manager. It should say that there is an update available. Accept and install

    Rcbjr.
    Thanks for the help.

    I'm downloading a new version of the Desktop Manager, but where do I find the BB's OS for DL?

    ref: http://na.blackberry.com/eng/support...oads/index.jsp

    Thanks again!
    Matt

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    Re: Help Error

    Is this a Pearl from AT&T? If so, I am almost 100% certain that your problem is what Rcbjr is saying. You can download the current OS you need from links in this link.

    If you are an AT&T customer, and you just want their most recent OS release, you can get their link here.
    Last edited by LaTuFu; 07-20-2007 at 07:44 PM.
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  14. #14
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    Re: Help Error

    So I'm currently running BB Desktop Mgr v 4.2.0.14, and desperately trying to install 4.2 SP2.

    https://www.blackberry.com/Downloads...E4F82F9F00E7D4

    I've downloaded the entire 130mb file and when I run it I get an error telling me;

    C:\Documents and Settings\......\Desktop Software v4.2 SP2 (English).exe is not a valid Win32 application.

    Has anyone else experienced this before?

  15. #15
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    Re: Help Error

    Does anyone live in the Boston area that would be able to help me out? I'm getting desperate. Will pay in beer!

    Thanks

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