Results 1 to 11 of 11

please help me i was updating my red blackberry pearl because of there problems to ... BlackBerry Pearl forum

  1. #1
    ksnavely's Avatar
    ksnavely no está en línea Stack level 2
    Join Date
    Jul 2007
    PIN/ID
    23F50671
    Posts
    51

    Help me 4.2.1 update failed! DEAD CRACKBERRY

    Advertisement



    please help me i was updating my red blackberry pearl because of there problems to 4.2.1 and it errored now it wont turn on there is a blinking red led. The computer doesnt recognize the usb connection anymore so i cant just restart PLEASE HELP i run my life through my pearl

  2. #2
    LaTuFu's Avatar
    LaTuFu no está en línea Stack level 9
    Join Date
    Apr 2007
    PIN/ID
    Just Ax
    Posts
    7,861

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    Try following the steps outlined in this thread. Come back here if you have any trouble, we'll get you back together.

    Good luck, and welcome to the Stacks.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

  3. #3
    ksnavely's Avatar
    ksnavely no está en línea Stack level 2
    Join Date
    Jul 2007
    PIN/ID
    23F50671
    Posts
    51

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    thanks im really liking this forum
    im not very good with blackberrys im getting my blackberry bis plan tommorow ive had the phone for a month

    again:
    A fatal error has occurred while updating your device's software. Please try again.

    Device communications error encountered. [A:0x00000025]

  4. #4
    LaTuFu's Avatar
    LaTuFu no está en línea Stack level 9
    Join Date
    Apr 2007
    PIN/ID
    Just Ax
    Posts
    7,861

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    Just keep coming back here. You will be amazed at how fast you can learn about your pearl from this group. ~via BB (wap.pinstack.com)~

  5. #5
    ksnavely's Avatar
    ksnavely no está en línea Stack level 2
    Join Date
    Jul 2007
    PIN/ID
    23F50671
    Posts
    51

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    no i mean that thread did not work at all

  6. #6
    LaTuFu's Avatar
    LaTuFu no está en línea Stack level 9
    Join Date
    Apr 2007
    PIN/ID
    Just Ax
    Posts
    7,861

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    ~via BB (wap.pinstack.com)~you may have to try the steps a couple of times before the comp recognizes the device.

  7. #7
    ksnavely's Avatar
    ksnavely no está en línea Stack level 2
    Join Date
    Jul 2007
    PIN/ID
    23F50671
    Posts
    51

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    ive done it atleast 20 times i keep getting
    -
    A fatal error has occurred while updating your device's software. Please try again.

    Device communications error encountered. [A:0x00000025]

  8. #8
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    Sounds like it might be time to try for a clean wipe and reinstall. Here is a program called JL_Cmder. It will wipe your device completly clean (as in paperweight). Then you can install your new operating system, restore your back up (you did back up first?) and hopefully get you back up and running...

    http://blackberryforums.pinstack.com...ds/links/5/452

    TRY RUNNING THE JL_CMDER FIRST-- but if you cannot connect your device, you may need to follow the steps from this post I found. Basically you will need to remove all BB related software from your system in order to get a fresh start...

    "With the original DM installation, it never detected my device. In order to get my device detected, I removed DM, removed handheld OS from my PC, cleaned the registry of all BB data and rebooted. With no BB installed, Windows all of a sudden could recognize my 8100 (with the battery removed). My 8100 is now a recognized device. I then followed the rest of JVM Error 102 Steps and the Hot To: ReInstall OS thread.

    So in order to even begin to follow these threads I:
    1. Removed Desktop Manager
    2. Removed Handheld OS files from PC
    3. Removed Registry Entries for any BlackBerry software
    4. Rebooted my PC
    5. Removed my Battery
    6. Connected 8100 to PC, Windows recognized it, then I disconnected it.
    7. Re-Installed Desktop Manager 4.2 but did not run
    8. Re-Installed 4.22.0.88 OS
    9. Re-Installed JL_cmder
    10. Reconnected 8100 to USB cable
    11. Ran JL_cmder in command line mode per previous threads to wipe
    12. Ran DM and Application Loader"

    Post back and let us know how it goes...
    Last edited by GaryF; 07-18-2007 at 04:52 PM.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  9. #9
    RemyKirin's Avatar
    RemyKirin no está en línea Stack level 4
    Join Date
    May 2007
    PIN/ID
    Ask me
    Posts
    706

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    I had a similar problem happen to me, however mine happened while I was upgrading my friends Pearl, what happened was it had just finished erasing the apps and the shut the phone off and was waiting for the phone to re-initialize, but it just timed out and said update failed. after that the phone just sat there with 2 slowly blinking red lights, I tried just about everything; battery pulls, charging everyhitng, I even tried to to a wipe with JL_commander but nothing happed, when I pluged the pearl into the computer, windows would recognize that a blackberry had been connected but DM wouldn't acknowledge it, and when I tried to do a manual detection, it wouldn't work, the ports that windows reported that the blackberry was connected to ( I believe 4 and 5 or 3 and 4) where missing on the DM manual connection drop down menu. I even checked the stacks and the only other person that had this problem like a year ago didn't get it solved and just basicly sent it back. So figuring I had nothing left to lose really I went into app loader and clicked automaticlly detect port and went ahead without confirmation do do a OS install, and at first it looked like it was working the app loader was going through the erase proceedure but failed but this time I was now getting the no OS error on the blackberry (I believe it's 504? maybe?) so this gave me a lot of hope so I did the exact same thing again and lo and behold it completed the install and was back to perfect functioning order.

    I know I was a bit long winded but I thought I would share this exp, in hopes that it might just work for you or someone else that may encounter a similar problem. All the best of luck my friend.

  10. #10
    derrickman's Avatar
    derrickman no está en línea Stack level 1
    Join Date
    Mar 2007
    PIN/ID
    24184472
    Posts
    19

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    I did the same thing to my BB last night i ended up calling my carrier AT&T/Cingular they gave me a number to my warrenty side of the phone,,,ended up taking my phone today and trading it out for another phone,,that is already updated to the version i was trying to do. I was told it was not what i did to the phone that broke it, it was the phone itself that was broken. So i think you will be seeing lot more of this on this new version update. I had a chose of getting it shipped to me or going to a office and picking it up got back about 10mins ago. Basicly red blinking light means they cant fix it either. BRICKED.

  11. #11
    HEY MANG's Avatar
    HEY MANG no está en línea Stack level 2
    Join Date
    Apr 2007
    PIN/ID
    25871AF3
    Posts
    85

    Re: Help me 4.2.1 update failed! DEAD CRACKBERRY

    Happened to me and it is possible to bring it to life
    MYSPACE.COM/ROOTMEANSQUARE

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •