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My phone turns on but not a single button works. How do you reformat a ... BlackBerry Pearl forum

  1. #1
    zachheckwolf's Avatar
    zachheckwolf no está en línea Stack level 1
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    help!!!

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    My phone turns on but not a single button works. How do you reformat a blackberry pearl?

  2. #2
    chalan's Avatar
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    Re: help!!!

    how do i intall software on my phone

  3. #3
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    Re: help!!!

    zach - just make sure you download and install the default OS from your provider, overwrite any newer ones you have on there - then run the setup - it should detect the older and wipe it

    chalan - what kind of software? - and fyi, you should PROB start your own thread

  4. #4
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    Re: help!!!

    i just installed the new OS and i have the same proble. I know u can refortmat and erase everything on the phone....i just dont know how. Anyone have any ideas?

  5. #5
    GaryF's Avatar
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    Re: help!!!

    zacheheckwolf....

    Can you provide more details? What did you do and what happened?
    BlackBerry® Certified Support Specialist
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  6. #6
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    Re: help!!!

    i was riding my motorcycle to work and when i took the phone out of my pocket it had locked up. I took out the battery and tried to re start it and it still has the same problem. the scroll wheel works and that is it...u cant push it in to find the options or anything. So pretty much i cant do anything with the actual phone. I did DL the new version of the OS and i still have the same problem. I read somewhere that you can delete everything on the phone like a reformat of a HD, but it had no instructions or anything.

  7. #7
    GaryF's Avatar
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    Re: help!!!

    You can download software called JL_Cmder and it will completly wipe your phone clean (as in COMPLETELY). http://blackberryforums.pinstack.com...ds/links/5/452

    Then you would re-install your OS, etc... are you confident this is not a mechanical issue?
    BlackBerry® Certified Support Specialist
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  8. #8
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    Re: help!!!

    i DL that to my computer and im trying to put it on my blackberry with the application loader and it doesnt detect it. Mechanical....as in the phone is just broken? I dont think so because every once in a while a button or 2 will work.

  9. #9
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    Re: help!!!

    zach - so you aren't 'feeling' the click when pushing the ball/pearl? an OS reload isn't going to help you with that one bud

    i would try a can of compressed air...maybe there's some lint from your pocket in there, got it stuck

  10. #10
    GaryF's Avatar
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    Re: help!!!

    No...you do not install if on the BB, you install it on your desktop and run it there.



    Installation Instructions
    ---------------------------
    1) Download JL_Cmder.
    2) Extract all files to a temporary location.
    3) Execute Install.bat.
    BlackBerry® Certified Support Specialist
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  11. #11
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    Re: help!!!

    Cherri - I can feel the click and i took the ball out and everything is fine.

    Gary - Thank you for all of your help. I will try that right now. I just dont understand how the blackberry reads what im doing off of my desktop.

  12. #12
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    Re: help!!!

    ~via BB (wap.pinstack.com)~now you will need to be tethered to your desktop with your USB cable for this.

  13. #13
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    Re: help!!!

    i just finished with that. I am now loading the OS on. Is my blackberry dead if this does not work?

  14. #14
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    Re: help!!!

    ~via BB (wap.pinstack.com)~dead?dont abandon hope yet! Let us know how it goes.

  15. #15
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    Re: help!!!

    no luck......same thing

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