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I was using speakerphone on my phone and when I tried to switch back to ... BlackBerry Pearl forum

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    krazygirl's Avatar
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    Handset Speaker Not Working

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    I was using speakerphone on my phone and when I tried to switch back to handset speaker I couldn't hear anything. I did a battery pull and I tried to repair the OS (the latest update from t-mo) but neither worked. Please Help.

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    Re: Handset Speaker Not Working

    Welcome to the Stacks krazygirl. Can you make any calls at all? If so are they only coming out
    via speaker?
    See the Official Latest OS threads updated regularly for All Devices.
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    Re: Handset Speaker Not Working

    Happened to me. Did the same as you but had to exchange unit finally.

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    Re: Handset Speaker Not Working

    I called t-mobile, they're sending me another one. Thanks anyway.

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    Question Re: Handset Speaker Not Working -- any help out there?

    Hi, Has just happened to me on my AT&T Pearl. Even the option on the menu to switch to speakerphone is gone! I can use the phone if a physical headset is plugged in. The phone rings and I can dial out and connect, but the unit will not switch back to the handset speaker. I've wiped the phone and reinstalled the software twice. My problem is the phone isn't under warrenty anymore. I hate to give up!

    Any other suggestions ... is there a newer OS update site that might work?

    Thanks,

    Jo

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    Re: Handset Speaker Not Working -- any help out there?

    Quote Originally Posted by jnosk22
    Hi, Has just happened to me on my AT&T Pearl. Even the option on the menu to switch to speakerphone is gone! I can use the phone if a physical headset is plugged in. The phone rings and I can dial out and connect, but the unit will not switch back to the handset speaker. I've wiped the phone and reinstalled the software twice. My problem is the phone isn't under warrenty anymore. I hate to give up!

    Any other suggestions ... is there a newer OS update site that might work?

    Thanks,

    Jo
    Welcome to the stacks. Here is the link to the newest Os's http://blackberryforums.pinstack.com...are_links.html and here is how to load it on. ( just in case) http://blackberryforums.pinstack.com...rade_your.html
    Post back with any questions and hope it helps fix your issue.

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    Re: Handset Speaker Not Working

    Hi Jo

    Have you solved the problem yet? My friend has the same problem with her Pearl. It is stuck on spealerphone, there is still the menu option to return to handset speaker, but it doesn't do anything. On a call you cannot hear anything from the handset except via speakerphone.
    It also does not work with a headset.

    I have done a battery pull on her phone, but she is still stuck.

    Anyone got any suggestions?

    Donna
    __________________________________________
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    BB History - 9780, 9700, 8310, 8100, 7290, 7250


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    Re: Handset Speaker Not Working

    ~via BB (wap.pinstack.com)~

    Hi all !

    Dona,Jo and Krazy

    Same problem with me last month, I did the battery pull and switch off my BB 8100 for whole night .

    Then early morning B4 I switch it on, I shaked it little and got happy it works

    I asked to a phone eng. He told me sometimes wires may create problems due to high usage , phone warms up and phone starts miss behaving

    Well try this, hope 4 the best
    Don't give many shakes, just little.

    Need any more help ? Ask me

    DEEP

    2503F101

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    Re: Handset Speaker Not Working

    Quote Originally Posted by gloomywood View Post
    Hi Jo

    Have you solved the problem yet? My friend has the same problem with her Pearl. It is stuck on spealerphone, there is still the menu option to return to handset speaker, but it doesn't do anything. On a call you cannot hear anything from the handset except via speakerphone.
    It also does not work with a headset.

    I have done a battery pull on her phone, but she is still stuck.

    Anyone got any suggestions?

    Donna
    I would have your firend call her carrier and see if she can work out a replacement like the girl above in the thread did. Good luck.

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    Quote Originally Posted by krazygirl View Post
    I called t-mobile, they're sending me another one. Thanks anyway.
    That's well N good

  11. #11
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    Quote Originally Posted by jnosk22 View Post
    Hi, Has just happened to me on my AT&T Pearl. Even the option on the menu to switch to speakerphone is gone! I can use the phone if a physical headset is plugged in. The phone rings and I can dial out and connect, but the unit will not switch back to the handset speaker. I've wiped the phone and reinstalled the software twice. My problem is the phone isn't under warrenty anymore. I hate to give up!

    Any other suggestions ... is there a newer OS update site that might work?

    Thanks,

    Jo
    Well Jo ! U must ask replacement like krazy did

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    Re: Handset Speaker Not Working

    The same happened to mine. Has anyone heard anything from RIM saying they aware of this problem. I know of 3 other pearl users who have the same thing. Possible bad batch of phones?

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    Re: Handset Speaker Not Working

    Quote Originally Posted by BusterJames View Post
    I would have your firend call her carrier and see if she can work out a replacement like the girl above in the thread did. Good luck.
    Hi BusterJames

    My friend has contacted the carrier and as her phone is out of warranty they are not interested.

    She is pretty desperate as the quality of calls when on the speaker phone are also quite bad.
    She said she has tried using a headset but she gets no sound through it.

    My Pearl thankfully IS currently behaving itself, but having convinced her to move into the land of BB I am hoping to help her solve this problem.

    The carriers in England know very little about BBs and we tend to get stuck between calling RIM and calling the carrier.........

    Donna
    __________________________________________
    What would Scooby Doo?
    BB History - 9780, 9700, 8310, 8100, 7290, 7250


  14. #14
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    Re: Handset Speaker Not Working

    Quote Originally Posted by aswanideep View Post
    ~via BB (wap.pinstack.com)~

    Hi all !

    Dona,Jo and Krazy

    Same problem with me last month, I did the battery pull and switch off my BB 8100 for whole night .

    Then early morning B4 I switch it on, I shaked it little and got happy it works

    I asked to a phone eng. He told me sometimes wires may create problems due to high usage , phone warms up and phone starts miss behaving

    Well try this, hope 4 the best
    Don't give many shakes, just little.

    Need any more help ? Ask me

    DEEP

    2503F101
    Hi Deep

    I will suggest she tries turning her phone off for a while.
    She literally has it on 24/7 as her partner is always on-call.

    I did suggest today that she goes back to her 7290 whilst we try to sort this out as at least she can have private calls that way!

    Thanks

    Donna
    Last edited by gloomywood; 11-23-2007 at 10:53 PM. Reason: spelling!
    __________________________________________
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    BB History - 9780, 9700, 8310, 8100, 7290, 7250


  15. #15
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    Re: Handset Speaker Not Working

    had the same problem and i just replaced the speaker, check this thread for more info, http://www.blackberryforums.com/gene...udspeaker.html

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