Results 1 to 6 of 6

need help I was trying ot make a call and my screen went grey. I ... BlackBerry Pearl forum

  1. #1
    cscastro's Avatar
    cscastro no está en línea Stack level 1
    Join Date
    Oct 2007
    Posts
    10

    Grey screen?>?? very frustrated

    Advertisement



    need help I was trying ot make a call and my screen went grey. I got home and plugged it into wall and the screen was working again. Seconds later my screen went grey again, this happend yesterday.
    The phone still works because the alarm woke me up in the morning.
    Just 5 minutes ago my message indicater was blinking so i took the phone out of the holster and the screen was fine. as soon as i put it back in the case and pulled it out again it was grey.

    any ideas? thanks ahead

  2. #2
    Lavagirl's Avatar
    Lavagirl no está en línea PINStacked!
    Join Date
    May 2007
    PIN/ID
    AoleLava
    Posts
    10,877

    Re: Grey screen?>?? very frustrated

    Can you post some info about your device for us in your profile? It sounds like you may have a malfunctioning BB, possibly hardware issue. Is it still on warranty?
    You might want to think about returning it for a new one if it is.
    See the Official Latest OS threads updated regularly for All Devices.
    Forum Rules
    PinStack Trust Guide


  3. #3
    cscastro's Avatar
    cscastro no está en línea Stack level 1
    Join Date
    Oct 2007
    Posts
    10

    Re: Grey screen?>?? very frustrated

    Quote Originally Posted by Lavagirl
    Can you post some info about your device for us in your profile? It sounds like you may have a malfunctioning BB, possibly hardware issue. Is it still on warranty?
    You might want to think about returning it for a new one if it is.
    Ya sorry about the lack of info.
    unfortunately I lost my first BB pearl and I bought my second BB pearl form some guy online. So I dont have any warranty. About the Os and things like that I havnt a clue and Im guessing that i would need the screen to work to get some of that info.
    I only use it for phone/text use I dont do any of the crazy d loading and stuff. Its pretty safe to say it was stalk settings

    The only thing I can think of is i dropped it 15 minutes prior to all of this starting, but when i picked the phone up it was working and i made a call. It was in its case, and it happend in my room wich is carpet.

    Do you think that would have caused it?

  4. #4
    Lavagirl's Avatar
    Lavagirl no está en línea PINStacked!
    Join Date
    May 2007
    PIN/ID
    AoleLava
    Posts
    10,877

    Re: Grey screen?>?? very frustrated

    That may have caused it, I dropped my BB once and it did a random restart a couple times but I never got a screen issue.
    The Pearl has experienced a known blank screen issue though which is why I asked about your device.
    The issue to date is unexplained, and is only resolved by returning it.
    You may be able to get it repaired, but I'm not so sure if this will be costly or worthwhile vs a new one.
    Try here:
    http://www.bbrepairshop.com/

    *go ahead and update your profile for us with your device info and it will be a big help in any future threads when you need help*
    See the Official Latest OS threads updated regularly for All Devices.
    Forum Rules
    PinStack Trust Guide


  5. #5
    cscastro's Avatar
    cscastro no está en línea Stack level 1
    Join Date
    Oct 2007
    Posts
    10

    Re: Grey screen?>?? very frustrated

    thanks alot for the quick reply

  6. #6
    Lavagirl's Avatar
    Lavagirl no está en línea PINStacked!
    Join Date
    May 2007
    PIN/ID
    AoleLava
    Posts
    10,877

    Re: Grey screen?>?? very frustrated

    You're welcome Hope you get it resolved. Let us know.
    See the Official Latest OS threads updated regularly for All Devices.
    Forum Rules
    PinStack Trust Guide


Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •