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i own a blackberry pearl 8100 and using tmobile service. on friday, my phone froze ... BlackBerry Pearl forum

  1. #1
    jack124's Avatar
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    Frozen Blackberry pearl

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    i own a blackberry pearl 8100 and using tmobile service.
    on friday, my phone froze for no apparent reason.
    i didnt drop it or get it wet since it was in my pocket.
    i couldnt access any apps or dial any numbers.
    my trackball doesnt even scroll.
    i popped out my battery for 24 hours to see if it would self reboot.
    nothing.

    i downloaded the upgrade recently released for the blackberry and was wondering
    if any one can give a step by step on how to wipe out my BB and reload with new apps.
    i'm sorry but im a bit slow when it comes to problems like these.

    anything and everything is appreciated!

    thanks,
    jack

  2. #2
    ljbyar's Avatar
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    Re: Frozen Blackberry pearl

    Jack, does anything show up on your screen or do you just have a flashing red led? If you need to reload everything, try the JVM 102 link in my signature which will walk you through the steps you need to wipe your Blackberry and reload the operating system and other apps.

  3. #3
    jack124's Avatar
    jack124 no está en línea Stack level 1
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    Re: Frozen Blackberry pearl

    after i put in the battery, it loads and the main screen opens up. then it freezes. no flashing red. thanks for the help, i'll let you know how it goes

  4. #4
    jack124's Avatar
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    Re: Frozen Blackberry pearl

    i couldnt fix it, tmobile sent me a new one. thanks for your help though!

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