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HI - I have a blackberry pearl here that is frozen. none of the buttons ... BlackBerry Pearl forum

  1. #1
    belynda's Avatar
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    Frozen Blackberry

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    HI - I have a blackberry pearl here that is frozen. none of the buttons work and I cant turn it off - it has no hourglass or anything like that. Should I just pull the battery out? I dont want it too loose all in the info though.


    Thanks

    belynda

  2. #2
    cherrichiodo's Avatar
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    belynda, welcome to pinstack.

    so the screen is still up, just the keyboard is frozen?

    i'd start with taking the battery out. see if that helps.

  3. #3
    belynda's Avatar
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    Yeah it still has a screen. Ill try that - Thanks.

  4. #4
    cherrichiodo's Avatar
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    let us know how it goes. i've only had that happen once or twice in three years, but the battery pull fixed it.

    you didn't get it wet did you? or drop it hard?

  5. #5
    belynda's Avatar
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    it worked - Thanks..... Yeah ive never had that happen before either - It wasnt dropped or wet no.

    Thanks for your help!

  6. #6
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    Glad you have it fixed. Take care. ~via BB (wap.pinstack.com)~

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