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BB's little helpers, I submitted a thread yesterday about my forgotten password on my 8100 ... BlackBerry Pearl forum

  1. #1
    leslied's Avatar
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    Forgotten Password

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    BB's little helpers,

    I submitted a thread yesterday about my forgotten password on my 8100 and was advised I would need to wipe the BB and reload, searching the BB official site they tell how to change your password (KB10766) and it states to go to Security, General Settings and menu click change password, I don't have that in the menu (SW 4.3.1.109 Plat 2.3.0.85). Can anybody throw some light on this or does the 8100 not have this function. The BB is unlocked and password disabled at present.

    Thanks,

    Leslied

  2. #2
    cherrichiodo's Avatar
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    Re: Forgotten Password

    how far do you get in the menu?
    options/security options/general settings

    once you alter the settings to the way you want them, it will prompt you to change or re-enter your pw...that's where you will change it.

  3. #3
    ktorres1120's Avatar
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    Re: Forgotten Password

    I don't think it will give you the option to change your password after you already enable the password setting the first time. You only have the option of setting a security password initially. I may be wrong though...
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  4. #4
    Sci-Tek's Avatar
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    Re: Forgotten Password

    like cherri said, alter the settings and you should be prompted.

  5. #5
    leslied's Avatar
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    Re: Forgotten Password

    All I get once in the Security Options, General Settings and get the menu - Help, Change Option, Wipe Handheld, Verify Security Software, Save, Switch Application, & Close -- thats it

    Leslied

  6. #6
    Sci-Tek's Avatar
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    Re: Forgotten Password

    options -> security options -> general settings.
    your screen should look like the attached screen.

    If you change:
    Password: Disable to enable, and hit menu key -> save . you'll be prompted for password, for me its new password after that I have to repeat the password again. Since i've got it disabled.

  7. #7
    leslied's Avatar
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    Re: Forgotten Password

    Thanks, great stuff, that fixed the problem

    Leslied

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