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I did a hard reset and wiped my phone then restored it to a previous ... BlackBerry Pearl forum

  1. #1
    tmdavies01's Avatar
    tmdavies01 no está en línea Stack level 2
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    Explorer

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    I did a hard reset and wiped my phone then restored it to a previous time and now it doesn't show the explorer icon.

    Anyone have any suggestions?

  2. #2
    cgaliffi's Avatar
    cgaliffi no está en línea Stack level 4
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    One quick way is to resend your service books. To do this on your BB is click Options>Advanced Options>Host Routing Table>BB Menu>Register Now then do a Soft Reset (battery pull). This should do the trick or go to:

    https://bis.na.blackberry.com/html?brand=vzw&locale=en

    and resend your service books from there and do a battery pull. I assume your on Verizon since you have an 8130.

  3. #3
    tmdavies01's Avatar
    tmdavies01 no está en línea Stack level 2
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    That will make it show...thanks!

  4. #4
    cgaliffi's Avatar
    cgaliffi no está en línea Stack level 4
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    Glad to be of service!

    P.S. Another way this can be taken care of is by calling C.S. and asking them to resend your service books.
    Last edited by cgaliffi; 05-30-2008 at 05:25 PM. Reason: additional fix

  5. #5
    tmdavies01's Avatar
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    or the website.

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