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So I am finally backing up my device for the first time. I know I ... BlackBerry Pearl forum

  1. #1
    lauren25's Avatar
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    Error occuring while backuping up Pearl.

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    So I am finally backing up my device for the first time. I know I probably should have done this sooner, but when I try it says "The data was not recognized by the device." The only time it says this is when I am backing up my Profiles. After reading many posts on here I found a way to back up everything else. And it did save to my computer, but how can I back up my Profiles?
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Do a selective backup, although it sounds like that's what you did.
    I had this happen once as well and I went into profiles and configured them after an OS upgrade
    as they had somehow changed on me. Once I did this after a selective backup the regular backup
    worked.
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    Re: Error occuring while backuping up Pearl.

    Yeah I just did a selective back-up on all things except for Profiles and then saved. Then I tried to do an overall back-up and the same problem. Then I went back to the selective back-up and tried only Profiles. I get the same error everytime.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    If this makes a difference I did notice that when I go to profiles then Advanced the "Loud, Vibrate, Normal, Phone Only, and Off" looked different. They are now all scrunched up and the bottom half of each word is gone. I don't know when this changed but it did. I'm pretty sure the 1st time I noticed is when I changed the font and size, but I changed it back to default, and it still continues to look like this.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Ya, that's something like what happened to me, the profile settings I had set previously were all changed and messed up but as soon as I fixed them the backup worked. This was shortly after a device upgrade and OS upgrade/restore. Try configuring your profiles if you can, back to how you had it.
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    Re: Error occuring while backuping up Pearl.

    What do you mean by changing my profiles back to how I had it? As of now the only things that have changed in my profiles is my customizing the vibrating and ringing tones.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Do you have a custom profile?

    For some reason one of your profiles is corrupt. It happened to me a little while ago. It just won't back that part up and you will need to redo your profiles. No real harm, more of a hassel.

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    Re: Error occuring while backuping up Pearl.

    Should I just turn everything to "None?" Would that work. I'm just confused on what you mean by re-do my profiles? I customized loud and normal. And I think that's all.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Yeah, if you set up a custom profile/ringer, etc. This could have become corrupt along the way. This is what happened to me and once I went into my profiles and reset them again, the backup worked.
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    Re: Error occuring while backuping up Pearl.

    Redo them or reset them from what they are right now. Try switching them around to something else, then saving, then taking it back to what you want it to be again.
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    Re: Error occuring while backuping up Pearl.

    Ah, I'm just confused by how you are wording it. How do I know to reset them correctly? I don't remember how the profiles were when I got my phone.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    No worries, just set them to anything else and try switching em back again then saving.
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    Re: Error occuring while backuping up Pearl.

    Ugh I've reset everything that I could have possibly changed and no luck. I'm soo frustrated :/
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Alright I give up for tonight I'm exhausted. I changed all my profiles and then changed them back to how I want them, and it still won't budge. If anyone has any other tips I would really appreciate it. And thanks everyone for trying to help.
    ~Lauren

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    Re: Error occuring while backuping up Pearl.

    Last edited by lauren25; 12-11-2007 at 06:41 PM.
    ~Lauren

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