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Hi, I have just setup a new 8100 on my BES server. Everything sync'd ok ... BlackBerry Pearl forum

  1. #1
    mojo1979's Avatar
    mojo1979 no está en línea Stack level 1
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    Emails showing only 'more available'

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    Hi,

    I have just setup a new 8100 on my BES server. Everything sync'd ok by the looks of it, but the problem the user seems to have is that if he opens any email he can see the email header, but there will be no content - all it will say at the bottom of the screen is ---More Available xxxx bytes----

    Any ideas why it isn't showing the content?

    I have 7 other users using the BES without any problems.

    Thanks in advance!

  2. #2
    kayos72's Avatar
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    Re: Emails showing only 'more available'

    mojo welcome to the stacks.
    just a shot, BES is not my strong point.
    have the user go to email>options>general and make sure auto more is checked as yes.
    just a shot in the dark, hope it helps if not post back and we will help!
    also after this have the user do a batt pull
    phone on batt out 30 sec then back in
    let us know how it goes!
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    kea30's Avatar
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    Re: Emails showing only 'more available'

    I am experiencing this too and have checked what you said and done it all and still problems, any other clues?

  4. #4
    melissaox's Avatar
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    Re: Emails showing only 'more available'

    Have your tried to restart the BB, maybe with a battery pull. Sometimes mine will do this when it is cranky or there are data issues - but I am not on BES.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  5. #5
    seanwebb68's Avatar
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    I have the same issue with a Blackberry Bold thats connected to the BES and i'm running out of ideas did anyone manage to fix this??

    I was wondering if it only showed the header of emails over a certain size to save space but can't find anything to confirm that either.

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