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HELP - I have over 700 emails, because I keep getting the same ones over ... BlackBerry Pearl forum

  1. #1
    suefox51's Avatar
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    Email repeatedly being received

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    HELP - I have over 700 emails, because I keep getting the same ones over and over again. I'm using Gmail, and they just keep coming. Worse than that, is it keeps sending the same ones over and over also.
    Has anyone had this? Any idea how to kill it???

  2. #2
    KalebsDad78's Avatar
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    Re: Email repeatedly being received

    I have not had that issue but can you not login to your Gmail account and delete the emails that keep getting delivered?

    If that doesn't solve the problem, login to your BIS and delete your Gmail account and then re-add it.
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    suefox51's Avatar
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    Re: Email repeatedly being received

    Thanks - I'll give that a try -

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    Re: Email repeatedly being received

    I had this issue yesterday (and once last month also) it seems to be a hiccup in the BlackBerry servers
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    Re: Email repeatedly being received

    Same here.

    Quote Originally Posted by cliffr39 View Post
    I had this issue yesterday (and once last month also) it seems to be a hiccup in the BlackBerry servers

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    Re: Email repeatedly being received

    Thanks so much for your input(s)! It's tiresome deleting them, but at least I know that others have experienced the same thing.

    Sue

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    Re: Email repeatedly being received

    It's still happening -= do I have a bum bb?

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    Re: Email repeatedly being received

    Sue,

    Most likely has nothing to do with your BB.

    What have you tried so far? Repeat email deliveries is typically a server issue. in this case it seems that the gmail server and the BIS server are not properly marking the messages as delivered, and so they get resent each time the server polls. I am not that familiar with Gmail, but as the earlier posts suggested clearing out your Gmail inbox and deleteing and reinstalling the account on the BB are your best bet.

    One question - is this a new issue and your gmail account and BB worked fine in the past or did you just set up your gmail account and this was the result?
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    Re: Email repeatedly being received

    Gary:
    Have had bb for about 2 weeks now, and gmail worked fine until day before yesterday. I didn't change anything on the phone, or, on the gmail account.

    I'll try deleting the account on the bb and reinstalling and see what happens.

    Thanks for your help.

    Sue

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    Re: Email repeatedly being received

    Sue

    Post back your result and I will keep looking for other solutions as well

    Gary
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  11. #11
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    Re: Email repeatedly being received

    Quote Originally Posted by cliffr39 View Post
    I had this issue yesterday (and once last month also) it seems to be a hiccup in the BlackBerry servers
    I had this with ONE particular email about a week ago. I use Message Alerts 2.1. and that it was causing the problem. But now I think it was the BES server. Anyway, it stopped after several hours of receiving the same email several times per minute.

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    Re: Email repeatedly being received

    Sue et al,

    I have been experiencing this same issue, off and on, for several months on my Pearl. Shortly before Christmas I spent a bunch of time on the phone with three different reps from my local carrier. They really weren't much help, but I don't believe it is really their issue. With one exception, the repeated message can be from anybody. the exception is an outfit called CNotify, which our local school system uses to send school closing and other such messages. EVERY one of theirs gets repeated over and over; the only solution I found for that issue is to filter out all of their messages on the BIS Web site. But that kinda negates the helpfulness of their service I guess?!

    The one constant on my device is the repeated interval: it is exactly every three minutes, and it never stops until I manually delete the message from my ISP. At exactly three minute intervals the message will come down and down and down and down... you get picture!

    Otherwise my Pearl is great, but this is getting a bit annoying I have to admit.

    Mike

  13. #13
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    Re: Email repeatedly being received

    Interesting....

    As I recall the BIS polls every 3 minutes if it beleives you are in an "active email conversation", otherwise every 15 minutes....

    Don't know what exactly that means but it might be important....
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  14. #14
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    Re: Email repeatedly being received

    Okay - I deleted my gmail account, synched, and then created it again and so far, all is well - must have been a crossed wire :-)

    Thanks to everyone for their input - PinStack really does have ALL the answers!

    Sue

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    Re: Email repeatedly being received

    That's what I recommended

    Glad it worked
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