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This seems to be occurring often enough to warrant this thread... Problem: Email messages and ... BlackBerry Pearl forum

  1. #1
    hayden's Avatar
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    Email messages and call logs are missing on the BlackBerry 8100 smartphone.

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    This seems to be occurring often enough to warrant this thread...

    Problem: Email messages and call logs are missing on the BlackBerry 8100 smartphone.

    Summary of Causes
    1. The BlackBerry smartphone is set to reserve a large portion of the BlackBerry smartphone memory for media files. As a result, email messages are being removed to free up space.
    2. Email messages and call logs are being removed from the BlackBerry smartphone to free up memory.
    Resolution

    Cause 1
    The BlackBerry smartphone is set to reserve a large portion of the device memory for media files. As a result, email messages are being removed to free up space.
    Resolution

    Reduce the amount of BlackBerry smartphone memory available for media files and reduce the number of media files on your BlackBerry smartphone. To do so, complete the following steps:
    1. On the BlackBerry smartphone Home screen, click Media.
    2. Select a media type (Music, Video, Ringtones, Pictures).
    3. Press the Menu key and select Options.
    4. Reduce the value set in the Device Memory Limit field. This field sets the maximum amount of memory available for all media files.
    5. Reduce the value set in the Reserved Pictures Memory field. This field sets the amount of memory reserved for picture files.
    6. Press the Menu key and select Save.
    7. Reduce the number of media files stored on your BlackBerry smartphone in order to meet the limit set in the Device Memory Limit field. For example
      • Transfer the files to a media card.
      • Transfer the files to your computer using Media Manager in BlackBerry Desktop Manager.
    Cause 2

    Email messages and call logs are being removed from the BlackBerry smartphone to free up memory.
    Resolution

    Upgrade to BlackBerry® Device Software 4.2 Service Pack 1.

  2. #2
    Ranz's Avatar
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    Re: Email messages and call logs are missing on the BlackBerry 8100 smartphone.

    Thanks hayden, bumpin it up!

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