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I got my Pearl about 3 weeks ago and it has been working great up ... BlackBerry Pearl forum

  1. #1
    jaedhi's Avatar
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    Email and Internet Problems, Please help!

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    I got my Pearl about 3 weeks ago and it has been working great up until 2 days ago when I wasnt able to access any web pages and I stopped recieving emails. I am not sure if I need to update my pearl to a newer os; i am running version 4.2.0.69. Do I need to update? And I cant seem to figure out why all the sudden I just stopped getting emails.

    Please help me,

    Jhigg

  2. #2
    mcashman's Avatar
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    Re: Email and Internet Problems, Please help!

    The OS should have nothing to do with you not receiving email. First thing I would do would be to remove the battery and put it back in. After trying that, you may want to contact your provider to see if they are having an outage or if there are any holds on your account. What error do you get when trying to access the internet? Are you on a BES, or using BIS?

  3. #3
    jaedhi's Avatar
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    Re: Email and Internet Problems, Please help!

    Wow, Thanks for the help, rebooting it did the thing! I feel so dumb but at least it is working now! Thanks!

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    mcashman's Avatar
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    Re: Email and Internet Problems, Please help!

    Glad to help. I've been in that situation many times where I'm trying all types of different things with no luck and then it hits me...take out the battery. I've come to the point now where it's the first thing I do no matter what the issue.

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    Rcbjr's Avatar
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    Re: Email and Internet Problems, Please help!

    jaedhi, Welcome to PinStack.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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