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I installed the new OS literally within minutes after it was posted on pinstack. I ... BlackBerry Pearl forum

  1. #1
    sharky77uk's Avatar
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    DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

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    I installed the new OS literally within minutes after it was posted on pinstack. I had no issues though the install did take a while. Overall I was happy with the new OS and the new suretype was wicked!. But since then I have had this lingering issue which is now driving me nuts. My time is an hour behind even though the network time reflects the correct dst time. I had the dst patch on my cingular OS (.71) and didnt have any problems when March11 came around. I am on a BES so I tried to delete and undelete servicebooks though I am pretty sure it wont make a difference. I did look at Haydens post about getting the bb removed from the enterprise servers and adding it, but cant do that as it would take me forever to convince IT to do that. Am I stuck with updating the time manually? Even though I live in San Francisco, I travel quite a bit so it would be pretty yucky to update the time every so often. Any advice would be helpful at this point. Thanks

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    check your time zone?
    options>date time
    also is it set to network time?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Yup done that. Dude trust me I have done my homework. I am an avid but silent pinstack user so trust me I went through all my phone settings and almost read every dst item on pinstack. Thanks

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    ok cool, 1 more thought.
    after the upgrade is the patch still in your apps?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Yes it is and it does say that the 2007 DST patch is applied. I reinstalled the patch over it to see if it made any difference. I also tried removing the module before reinstalling but IT has pushed out a policy which prevents me from deleting the module. This is driving me nuts now.

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Sorry just running off my brain power, minimal at best. keep bumpin it up til somebody has the same issue?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    bumping this. Has anybody else seen this happen so far?

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    I have the same issue. I changed the timezone to Atlantic Time for the weekjend and will fix on Monday when I can talk to the BES admin. Here's your answer (Hayden posted this in another thread):

    Problem (Users on BES)
    The BlackBerry device did not display the correct time for Daylight Saving Time (DST). At 2 AM on 11 March 2007, the BlackBerry device clock remained at 2 AM instead of changing to 3 AM.

    Cause
    The time zone database on the BlackBerry device does not have the updated DST information. A BlackBerry device running BlackBerry Device Software 4.2 or higher does not have the 2007 DST patch installed and is activated on a BlackBerry Enterprise Server running software versions prior to 4.0 Service Pack 6 or 4.1 Service Pack 3. If the BlackBerry Device Software is upgraded to a version that already contains the new DST information (that is, BlackBerry Device Software 4.2 Service Pack 1 or higher), or if another BlackBerry device that has been updated with the new DST information is activated for the same BlackBerry device user, this problem may occur. The previous DST information was backed up from the unpatched BlackBerry device. When the time zone information is restored, it overwrites the new DST information in the BlackBerry Device Software time zone database with the previous DST information.
    Note: This can be confirmed by trying to manually set the clock to 2:01 AM on 11 March 2007. If the correct DST tables are present, this should not be possible.

    Workaround
    Complete the following steps:
    1. Remove the BlackBerry device user from the BlackBerry Enterprise Server. Note: When prompted to remove all existing BlackBerry data, select Yes.
    2. Connect the BlackBerry device to the BlackBerry Desktop Manager.
    3. On the BlackBerry device, go to Options > Advanced Options > Service Books.
    4. Delete all Desktop [<service_book_ID>] or BlackBerry [<service_book_ID>] service books.
    5. In BlackBerry Desktop Manager, click Backup and Restore, then follow the on-screen prompts to back up the BlackBerry device data.
    6. Click Backup and Restore again.
    7. Select Advanced, then delete the Time Zone Patch entry.
    8. Perform a security wipe of the BlackBerry device.
    9. Click Backup and Restore again and restore the backup file created in step 5.
    10. Add BlackBerry device user to the BlackBerry Enterprise Server.
    This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available. Updates to resolve DST 2007 problems will be posted as soon as they are available on the www.blackberry.com/dst2007 web site.


    Additional Information
    The time zone database cannot be cleared using BlackBerry Desktop Manager. A security wipe is required. For more information on the impact of DST changes in 2007 on BlackBerry solutions, go to www.blackberry.com/dst2007.

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    I know about that and if you read my first post I have mentioned that already. I was hoping for an alternative without getting my BES admin involved as it might take them forever to do so.

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    I spoke with RIM tech support yesterday and they said there was no other fix. Plus the guy kind of yelled at me for installing an unsupported OS.

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Hows this an unsupported OS when it has been released by RIM??

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    bump^

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    sounds like the besmgmtdb needs to be patched for your account. This is what the admin has to do... the dst2007 patch will not fix this... your admin is probably lazy or dumb.

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Can you please elaborate a bit or are you saying the same thing which is mentioned in Hayden's post?

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    Re: DST Issue after installing TIM-Italy 8100 OS 4.2.1.66

    Quote Originally Posted by sharky77uk
    Hows this an unsupported OS when it has been released by RIM??
    Unsupported as in, not released by your carrier for your device. At least not by my carrier - AT&T.

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