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After helping many people I now need some myself. I installed IM+ as a trial ... BlackBerry Pearl forum

  1. #1
    doughdaddy's Avatar
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    doh! now I need urgent help!

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    After helping many people I now need some myself. I installed IM+ as a trial and it updated to the latest version. Now it is stuck in a constant reboot. DM won't connect and JL_CMDER is not seeing it. Any one with some quick ideas? I am now on the verge of going to VZW to swap it out if I cannot get into the BB to do a restore.

  2. #2
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    Re: doh! now I need urgent help!

    To update: JL_CMDER states error on opening com port and DM is useless at the moment. Did the batt pull and such... I need a way to connect to do a wipe or something, anyone know how to get at it to restore?

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    Re: doh! now I need urgent help!

    Did you install IM+ OTA or through Apps Loader?

    Rcbjr.
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

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    Re: doh! now I need urgent help!

    via OTA

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    Re: doh! now I need urgent help!

    Ok, try this, Open App loader using this method, KB03485 - Run Application Loader when the BlackBerry device does not connect. Then try to install the OS without backup and restore and the other option that tries to reload stuff set to no in the advanced button.

    Rcbjr.
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
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    Re: doh! now I need urgent help!

    going to read... brb

  7. #7
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    Re: doh! now I need urgent help!

    good luck! hope it sorts out for you..

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    Re: doh! now I need urgent help!

    Yeah good luck man, I would have no clue on what to do. You guys rock!!

  9. #9
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    Re: doh! now I need urgent help!

    Got it! It's loading the OS now, next I can do a restore... Thanks RcbJr... I owe you one

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    Re: doh! now I need urgent help!

    well wait till it completes. Hope you remembered to backup before doing an OTA install. I usually forget this step. Haven't been burned yet. But I'm sure the operative word there is YET.

    Rcbjr.
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
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  11. #11
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    Re: doh! now I need urgent help!

    It's loading java apps now, did a backup yesterday after some updating so the copy will be recent. I got to put that KB article in my "to remember" list... off the BB though! LOL

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    Re: doh! now I need urgent help!

    I'm beginning to think that that one is better than the "How To: ReInstall OS When Computer Won't recognize The Device Is Connected" thread. Certainly quicker when it works, and from what I have seen with those that have tried it, a lot more successful the first time through.

    Rcbjr.
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
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  13. #13
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    Re: doh! now I need urgent help!

    So far I would agree with that. It catches the BB even before loading up. Right now the loading is done and app loader has finished, I am just sitting at an hour glass screen... presumably waiting for initialization of the device, I will give that a few more minutes before getting worried again

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    Re: doh! now I need urgent help!

    How about 20 as a minimum for 4.2 devices, don't know about 4.3 devices (Yet ).

    Rcbjr
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
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  15. #15
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    Re: doh! now I need urgent help!

    woohoo! at the restore now...

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