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I've had my pearl for a little over 2 months and there is a good ... BlackBerry Pearl forum

  1. #1
    outrageous320's Avatar
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    does dust warrent an exchange?

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    I've had my pearl for a little over 2 months and there is a good amount of dust accumilating in the top right corner. It doesnt hinder my sight, but I'm worried of how much dust will accumulate over the next 1.5-2 years. I'm with T mobile if that means anything. So can I do a warrenty exchange due to dust under the screen?

  2. #2
    DriftorX's Avatar
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    Re: does dust warrent an exchange?

    Im thinking not since thats a normal wear. But there are threads in the forum on howto open the pearl to get to the screen. And then just use a can air.

  3. #3
    reddog187's Avatar
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    Re: does dust warrent an exchange?

    You're gonna have to live with it or take it apart. Either way if you keep it in your pocket I would get a pouch case.

    Heres the video if you want to take it apart, but do it at your own risk. We take no responsibility if something goes wrong.

    http://www.youtube.com/watch?v=NQxMmsrnwfU

  4. #4
    focus88844's Avatar
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    Re: does dust warrent an exchange?

    highly doubt it will work out as warranty, maybe try take it apart and clean it yourself. i've done it before, its not that hard at all. just need to be careful thats all.

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    Macdarwin's Avatar
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    Re: does dust warrent an exchange?

    i had the same problem and called TMO about it and they sent me a replacement.

    call them and they will work with you.

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    Spamdumpster's Avatar
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    Re: does dust warrent an exchange?

    Quote Originally Posted by Macdarwin View Post
    i had the same problem and called TMO about it and they sent me a replacement.

    call them and they will work with you.
    Bingo. I can't see how it hurts to ask, as long as you're honest about the problem. If you're persistent, I bet you get a replacement.

  7. #7
    jason8888's Avatar
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    Re: does dust warrent an exchange?

    I've exchanged three TMobile Pearls to date. They tried to talk me out of the first two. They said that I must work in a dusty environment or something. Actually, I spend most of my miserable existence in a clean office. I told them that the screen isn't properly sealed, and it's a manufacturer's defect.

    The third time was just a couple of days ago. They exchanged it with no argument.

    They charge about $10 to ship out a replacement.

  8. #8
    SeRViiCiiO's Avatar
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    Re: does dust warrent an exchange?

    im having the same problem! but i am not opening my BB, i already broke one, so i can cross that out!
    if you are lucky and you get a CS agent that woke up in a good mood, he will you give you the exchange, if not keep calling!!
    Phone: T-Mo S4- Stock-Rooted


    [Former]
    Device: T-Mobile S3
    Device: HTC Amaze 4G
    Device: HTC Vision (T-Mobile G2)
    Device: BlackBerry (9700, 8900,8320,8120,8100)

  9. #9
    Lavagirl's Avatar
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    Re: does dust warrent an exchange?

    Definitely try for an exchange. I've heard of many that have been successful with this.

    ~via BB (wap.pinstack.com)~

  10. #10
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    Re: does dust warrent an exchange?

    I have a friend who simply walked into the store, complained about it, they gave him a new one. Although he had owned his curve for about a week before he brought it in. No questions asked.

  11. #11
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    Re: does dust warrent an exchange?

    it is hit or miss with customer service reps, but i would say it doesnt hinder the phone's operation, so NO.

  12. #12
    Yogich's Avatar
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    Re: does dust warrent an exchange?

    ~via BB (wap.pinstack.com)~
    Sounds like a mfr defect... I have kept mine in my pocket since I got it, and no dust under the screen... Knock on wood ...Only under the trackball. LOL had to clean it, finally.

  13. #13
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    Re: does dust warrent an exchange?

    Call and ask, I got a new one sent out to me, but my friend couldn't get one? I think it depends on who you talk to. It was $10 to ship and that's it.

  14. #14
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    Smile Re: does dust warrent an exchange?

    I recommend you trade it for new! taking your pearl apart is pretty simple! you need to be pretty good about electronics though! Its fun to take them apart at least for me and a few other stackers here! but there is alot that can go wrong if you dont follow instructions!

  15. #15
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    Re: does dust warrent an exchange?

    ~via BB (wap.pinstack.com)~well I know this isn't the same situation but my pearl stopped clicking down and they sent me a replacement...(when I say clicking down I mean I couldn't actually feel it clicking...) so its worth a shot!

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