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Here is what my carrier told me to do when the same thing happened to ... BlackBerry Pearl forum

  1. #16
    jlphotog's Avatar
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    Re: disappearing call log & messages! Anyone elses problem?

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    Here is what my carrier told me to do when the same thing happened to me.

    First go to options > security options > memory cleaning and change the settings to this
    Status - Enabled
    Clean when holstered - Yes
    Clean when idle - Yes
    Idle time out - 10 Min

    > save changes

    Then, as Rbcjr said get rid of the language support apps you don't need. And most importantly, if you are not using FaceBook on your Pearl, get rid of it. That app takes up a lot of memory and the Pearls memory is very limited.

    My carrier also told me RIM is working on a solution to this known problem.

    Maybe an updated OS will give us the option of what to do when the memory runs low instead of deciding on its own to get rid of the texts messages and call logs.
    If I wasn't crazy, I would go insane.

  2. #17
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    Re: disappearing call log & messages! Anyone elses problem?

    Here's a thread that will help solve those disappearing problems:

    http://blackberryforums.pinstack.com...sms_mms_e.html

  3. #18
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    Re: disappearing call log & messages! Anyone elses problem?

    Oh yeah, one more thing I was encouraged to do. Delete the sample video.
    If I wasn't crazy, I would go insane.

  4. #19
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    Re: disappearing call log & messages! Anyone elses problem?

    Also downloading soft reset helps. Got rid of all my unused languages and themes, clear my logs and cache, and soft reset every couple of days and keep close to 16 mb. Getting rid of the sample video and pics helps too.~via BB (wap.pinstack.com)~

  5. #20
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    Re: disappearing call log & messages! Anyone elses problem?

    happened to me. did all of the above solutions, it stopped for a bit then came back again. hope you bought the extended service plan and bring it in for a replacement unit. Im on my 2nd right now, its alright so far. more things are working now that it didn't do before, like notification icons and stuff.

  6. #21
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    Re: disappearing call log & messages! Anyone elses problem?

    A friend of mine had the same problem so he cleared everything that he didn't need and disactivated the memory cleaner and All worked fine.

    ~via BB (wap.pinstack.com)~

  7. #22
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    I had same problem I went to a class at my local verizon store and I asked them about it.He said when u r running low on memory first it will delete your call log then messages and so on. He said to get a memort card haven't had the problem since I got the card

  8. #23
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    Re: disappearing call log & messages! Anyone elses problem?

    Quote Originally Posted by tmiguel10 View Post
    I have this problem too- I love the pearl, but am angry that
    it erases your messages w/o giving you any choice.

    If I buy a 1 gb micro SD card for
    my Pearl, will that eliminate the problem?

    A 1gb memory card will not eliminate the problem it is all stored on the local HD. You can not switch things around. You have to follow these steps exactly in order to free up memory.

    Follow this link here:

    Removing languages:

    http://blackberryforums.pinstack.com...ilanguage.html


    Freeing up memory:

    http://blackberryforums.pinstack.com...the_pearl.html

    Hope they help you out! Good Luck!

    Also, make sure you have the OS installed on your PC.
    Last edited by stnkyq2; 02-17-2008 at 12:47 PM.
    "A clear cut vision is the best path to success.. persistence is the vehicle you arrive in..." -Rev. Run

    Crackberry @ddict for LIFE..........

  9. #24
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    Re: disappearing call log & messages! Anyone elses problem?

    As far as I'm aware, your problems seems to be a memory issue.
    The only way to resolve it is:
    Make sure that all your pictures, music are saved to your memory card.
    Delete the browser history and remove all the cookies.
    Clear the custom word list.
    Remove any software that you don't use.
    Remove contact details that you never use
    Remove any old emails, texts etc that you've read (afterall if you reconcil they are save on your server)
    Remove used, finished tasks , memos and calander notes
    Do the lglg thing them carry out a memory clean.
    After all this remove the battery to reset then you should have the matter resolved.


    ~via BB (wap.pinstack.com)~

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