Hmm, I have to agree with your post Kort, it is true that many newbie users grab the device to enjoy it's looks and features, but don't realize how advanced the phone really is. Of course there are users who start out with no knowledge, but gain so much from reading our posts.

In this situation, there is a chance that he/she may be able to learn from the support be able to enjoy the device as they would like to and know how to operate it correctly.

Best of luck to you ashcrme