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Hey fellow Pearl users. I just got mine today and I love the features on ... BlackBerry Pearl forum

  1. #1
    timstah's Avatar
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    Desktop Manager can't detect BB

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    Hey fellow Pearl users. I just got mine today and I love the features on this. However, when I tried using the Desktop Manager, I couldn't get it to detect my phone. It did at first and I started moving stuff around. But as soon as I unplugged the USB port and plugged it back in, all I got was a quick lightning bolt next to the battery and then nothing, my application can't detect it anymore. Any help will be greatly appreciated, thanks a lot.

  2. #2
    peterbabiy's Avatar
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    Re: Desktop Manager can't detect BB

    Try restarting your computer, or do a battery pull on your phone. Make sure u really are connected to your compuer via USB. If none works open your desktop manager and go to Options/Connection Settings make sure your settings are set for "USB" and click detect. See if that helps

    Let us know

  3. #3
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    Re: Desktop Manager can't detect BB

    Nope, none of that worked. I also have a 1gb sd card inside my pearl that has Mass Storage Mode enabled. Could that be a problem?

  4. #4
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    Re: Desktop Manager can't detect BB

    Welcome to the Stacks Timstah. Have you rebooted your PC?

  5. #5
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    Re: Desktop Manager can't detect BB

    When u try to connect and open DM does it say "Disconnected" at the bottom? U might have to reinstall your DM then.

  6. #6
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    Re: Desktop Manager can't detect BB

    Yeah I've reinstalled/repaired and rebooted my PC. I have no idea how come it stopped working, it did the first time.

  7. #7
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    Re: Desktop Manager can't detect BB

    Do you have another USB cable you could try before we take other measures?

  8. #8
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    Re: Desktop Manager can't detect BB

    Yeah I've tried with 3 other cables as well, no luck there.

  9. #9
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    Re: Desktop Manager can't detect BB

    Are you having any other issues other than not being able to connect via USB? Here is a thread to take a look at if you need to go this way: http://blackberryforums.pinstack.com...uter_wont.html

  10. #10
    timstah's Avatar
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    Re: Desktop Manager can't detect BB

    No, not being able to detect the USB is my only problem. When I click detect, it only says "USB," before it had USB then my pin afterwards.

  11. #11
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    Re: Desktop Manager can't detect BB

    Check out the link given above and let us know how its going

  12. #12
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    Re: Desktop Manager can't detect BB

    BTW, Maybe try disabeling your firewall or some and see if that helps

  13. #13
    timstah's Avatar
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    Re: Desktop Manager can't detect BB

    What is the handheld software on step #2? I also can't do step #6 with the USB PIN.

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