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Ok two friends just got the new bb's, the pearls. Ones red the other is ... BlackBerry Pearl forum

  1. #1
    USArmyWife's Avatar
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    could use ALOT of help

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    Ok two friends just got the new bb's, the pearls. Ones red the other is blue I dont know if that makes them 8100's or what but thats just a little background info.

    One of them I can't get use the internet on it at all nor can i setup email on the phone. When i try to set up the email is says:

    unable to connect to the WAP Gateway at the following address

    APN: wap.voicestream.com
    ip
    port 9201


    the other one is missing the browser icon and the set up email icon. I went onto tmobile to set this up and sent the service book, however they still dont show up on there and no email is still working.


    Any clues ? Suggestions ? Tmobile told me the bb service is down, to which i say BS i have a curve and can use all features on mine.
    Last edited by Lavagirl; 05-18-2008 at 02:54 AM.
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    make sure they ahve both been provisioned correctly with T-Mobile

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    under options/advanced options
    host routing table
    then choose menu/register now.

    see if that helps.

    now..the 100 million dollar question, do they both have BB data plans? remember, there is a difference in the plans and sometimes people choose just the internet plan because they aren't informed any better

  4. #4
    USArmyWife's Avatar
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    yup they both have it and ive done the host routing thing.. im about to throw their bb's in the road
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  5. #5
    cherrichiodo's Avatar
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    what do you have under tcp settings?

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    I would still have them call their carrier and make sure it has gone through correctly.. Some reps are known to park the information and not actually hit the submit button


    tcp setting should read.

    wap.voicestream.com and user name and oass should be blank

  7. #7
    USArmyWife's Avatar
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    yes they both called and no one could figure out what the problem is. They said bb service is down but its not, and thats what it says under tcp
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    there is actually supposed to be a scheduled bb outage don't recall if it was supposed to be this weekend or not...Sometimes towers being down may affect devices and most times they are not device specific, but prefix specific

  9. #9
    USArmyWife's Avatar
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    id totally believe it was down if my bb didnt work as well
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    You have to realize from past bb outages it doesn't ALWAYS affect all BB's

  11. #11
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    Its supposed to be from 2am till 6am EST, so starting in about 15min...

  12. #12
    USArmyWife's Avatar
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    true true... it's totally frustrating me lol. Their first impression of this phone is that they are crao cause they cant even use em lol
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  13. #13
    Lavagirl's Avatar
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    Don't let them live with that impression...it's just an outage
    They'll love the BB's soon as they get the addiction.

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