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Well i updated to the new os last night and when it was complete it ... BlackBerry Pearl forum

  1. #1
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    communication link refused

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    Well i updated to the new os last night and when it was complete it told me that it was unable to do a complete restore. i now have the update but everytime i try to restore all my info myselfi get a pop up box that reads......

    Communication link refused
    Could not establish communication with the device. A
    required application is missing from the device.

    i didnt do anything special i just loaded it like tmo says.

    any help would be greatly appreciated.
    I never realized how much i used pearl, and now im having withdrawals.

  2. #2
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    Re: communication link refused

    you did get the newest desktop software along with the new OS right?

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    Re: communication link refused

    Yes i loaded that first.

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    Re: communication link refused

    have you tried running it again?
    does the phone boot up? (without the usb plugged in)

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    Re: communication link refused

    the phone is working ok, but it has none of my info and i cannot do a restore. when i try to do a restore that is when the message pops up.

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    Re: communication link refused

    I wonder if my wonderful vista laptop has anything to do with this? i have had nothing but problems with it.

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    Re: communication link refused

    very possible

    i know i have a vista machine at work and at home.... desktop software wouldnt even run correctly on either....

    so i ran my OS upgrade yesterday on an XP machine and it went flawlessly......

    im not too sure man - you might have to call it quits and start all over

  8. #8
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    Re: communication link refused

    how do i revert back to the old os if it wont communicate?

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    Re: communication link refused

    you have to uninstall the latest OS from your computer....

    then re-download the older OS etc

  10. #10
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    Re: communication link refused

    I think i may have it now. i went to my wifes xp and put my back up from a zip drive on her computer. i loaded the DM software and updated it and then hooked my pearl up and it is now letting my restore my phone.

    i will let you know what happens after it is done.
    Thanks for all your help! i appreciate it

  11. #11
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    Re: communication link refused

    not a problem at all - keep me updated!

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    Re: communication link refused

    My e mails are now flooding in.... thats what i like to see.
    Everything seems to be good now.
    HERCULES..HERCULES..HERCULES

    thanks again!

    MY LESSON FOR THE DAY
    everyone remember that you should always have a reliable XP machine around if you are going to play with VISTA

  13. #13
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    Re: communication link refused

    ^^^ haha - congrats! - pleasure working with you

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