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I've called tech support and they opened trouble tickets for me, and it's still not ... BlackBerry Pearl forum

  1. #1
    decibel's Avatar
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    can't send SMS to non tmobile customers *again*

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    I've called tech support and they opened trouble tickets for me, and it's still not working. It stopped working around october. I just can't send SMS to non tmobile customers. It says it's sent and delivered, it's just not getting to it's destination, however. I can' still send MMS and emails, though. But I can only sms tmobile customers.

    has anyone had this problem? is there something I can do on my end to fix this?
    Last edited by decibel; 01-14-2008 at 11:04 PM.

  2. #2
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    Re: can't send SMS to non tmobile customers

    Quote Originally Posted by decibel View Post
    I've called tech support and they opened trouble tickets for me, and it's still not working. It stopped working around october. I just can't send SMS to non tmobile customers. It says it's sent and delivered, it's just not getting to it's destination, however. I can' still send MMS and emails, though. But I can only sms tmobile customers.

    has anyone had this problem? is there something I can do on my end to fix this?
    Try this. Go to options, sms text, and make sure data coding is set to 7 bit not ucs2. If it isn't change it to 7 bit. If it is toggle it to ucs2, save then back to 7 bit. If it is set to ucs2 ( unicode) it encodes the sms and other carriers do not understand it. Hope it helps.

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    Re: can't send SMS to non tmobile customers

    did that solve the problem? this is an interesting issue..

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    Re: can't send SMS to non tmobile customers

    omg! yes that worked! Thank you so much! Geez i should have gotten on here in october!

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    Re: can't send SMS to non tmobile customers

    Quote Originally Posted by decibel View Post
    omg! yes that worked! Thank you so much! Geez i should have gotten on here in october!
    oh my.... that's a long time to wait without SMS....

  6. #6
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    Re: can't send SMS to non tmobile customers

    Glad you are up and running.

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    Re: can't send SMS to non tmobile customers

    me too!

    although, i just found that I defaulted to that other setting for some reason... at least now i know what's up when I get no responses to my texts!

  8. #8
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    Re: can't send SMS to non tmobile customers

    ok... so I got a little too confident.

    when i made this change the other day, it worked! i got a reply from my friends right away... and today when i noticed i wasn't I checked the setting and reset it to 7bit.

    but now, my friends are still not getting my sms msgs.

    what gives!!?? Any other tweeks i can check?

    stupid phone... it's really testing my patience.

  9. #9
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    Re: can't send SMS to non tmobile customers

    This was very good information.

  10. #10
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    Re: can't send SMS to non tmobile customers

    it really is good to know! but i don't know why now that i set it back to 7 bit, it isn't working again.

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