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Suddenly, my Pearl says "Unable to display file/devicememory/home/user/pictures/" I have taken the battery out. How ... BlackBerry Pearl forum

  1. #1
    TrooBug's Avatar
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    Can't Open My Pictures

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    Suddenly, my Pearl says "Unable to display file/devicememory/home/user/pictures/" I have taken the battery out. How do you do a "hard restart?" Any suggestions?

  2. #2
    Justyn's Avatar
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    Re: Can't Open My Pictures

    A hard reset should be the very last thing you should do, and if you're gonna do it make sure to back everything up on your PC. I don't know if this will work, but once I put a corrupt MP3 on my SD, didn't know what it was so I had to erase everything I put on my SD that day. Maybe that's the case. But get other people's input or call Customer Care before you choose to do a Hard Reset, that should always be the last thing you do.

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    Re: Can't Open My Pictures

    Thanks...I erased my SD...that didn't fix it. I noticed I cannot open the video .avi that is preloaded on my Pearl, either. I downloaded a free MobiPocket Reader....could that be the problem?

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    Justyn's Avatar
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    Re: Can't Open My Pictures

    TO be honest I'm not familiar with that App. Are you still able to listen to your MP3s or view any other videos.

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    Re: Can't Open My Pictures

    My Pearl is new...so I do not have much on it. I will try to get some music on my SD and see if I can listen. Thanks!

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    Justyn's Avatar
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    Re: Can't Open My Pictures

    You bought it new? Any chance its a refurbished one. Well if you can't listen to your MP3s its either something wrong with your SD or with your phone in general. If no one else repsonds to this (cuz I'm not a tech), call customer care. Good luck, hope everything works out.

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    Re: Can't Open My Pictures

    Hi Troobug, were you able to view your media prior to the install of the recent App?
    If so, I would uninstall it and see if you can view media, and then you know what the cause of
    your problem is.
    Be sure to do a backup as Justyn suggested. Backups are always recommended. I do
    one at least once a week for all my data on my Curve.
    Let us know if this helps.
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    Re: Can't Open My Pictures

    or you can update your dm, the dm installation disc.........had so many bugs. Im on ATT and it had a useless dm disc. But as suggested by justyn and lava follow their advice as well. good luck let us know!

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    Re: Can't Open My Pictures

    I went to att.com/bbdownloads. I downloaded v4.o and the corresponding DM updates. Geez...it took hours! And I have a hi speed cable connection....

    I can now open my pictures. Thanks for the back-up advice, everyone....my Cingular/AT&T guy did a total restart and I didn't lose anything....

    However, I have a Kingston 2G SD..and DM does not see it. The Pearl sees it, but I cannot put any music on it from my PC.....the Pearl displays outgoing green arrows when I look at it in the Media folder....?? The SD comes with an adapter.....but I do not have an orifice on my PC that accepts this adapter....I just put it in my Pearl...it slipped right in...I feel confident that I have it in correctly....I think...

    Any suggestions?

    Heh....sorry I am such a dope...can't seem to put one foot in front of the other, eh???

    TrooBug

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    Re: Can't Open My Pictures

    ~via BB (wap.pinstack.com)~

    Check out the mini FAQ up top. Should be #7.

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