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I have a pearl, just got it, with BIS, and my personal email... when I ... BlackBerry Pearl forum

  1. #1
    snoopdarr's Avatar
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    Can't Open attachments on AT&T Pearl?

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    I have a pearl, just got it, with BIS, and my personal email... when I get an attachment, like a jpg, doc, or pdf, I don't have the option to open it. My friend with a Pearl has the "open attachment" option in the menu... how do I get that? I'm new to bb...

  2. #2
    reddog187's Avatar
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    Re: Can't Open attachments on AT&T Pearl?

    Make sure it's installed.

    Open up your desktop manager and plug in your pearl.
    Then open up Application Loader
    Then check if the box next to Attachment services is checked.

    report back

  3. #3
    snoopdarr's Avatar
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    Re: Can't Open attachments on AT&T Pearl?

    Ok, I went through the wizard, and the Attachments icon is checked. Still not able to open.

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    snoopdarr's Avatar
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    Re: Can't Open attachments on AT&T Pearl?

    I tried to uncheck attachment services, and that uninstalled it. Then I reloaded the OS completely with the latest version from blackberry's at&t site. Every type of attachment (jpeg, pdf) shows in the e-mail [1 attachment], but when i pull up the menu, there's no option to open attachment. It's BIS and i've resent the service books... but it is a work e-mail address. Is it possible there's something on the server side preventing attachments? Other people at the company have attachments working with their blackberry, but no one has an at&t pearl.

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    Amigotek's Avatar
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    Re: Can't Open attachments on AT&T Pearl?

    The attachment itself could be in a format not recognized by the BB or could be corrupt. Try using a different email address on your BB and see if it works there.

    Zo

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