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Ive searched and I can not get rid of the email sig. I log into ... BlackBerry Pearl forum

  1. #1
    Mach's Avatar
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    Cant get rid of the email sig..

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    Ive searched and I can not get rid of the email sig. I log into tmobile via the PC and it gives me the

    We apologize, you do not have access to the My E-mail service.

    Please use the e-mail solution provided with your wireless handheld.




    I cannot find another way. And I dont understand what everyone says about BES or BIS or whatever. Please help!!

  2. #2
    cherrichiodo's Avatar
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    Re: Cant get rid of the email sig..

    when you purchased your bb you *should* have also signed up for a BB Internet plan - also known as a BIS plan. It is (with tmo) $19.99 a month and is for unlimited data use. with that plan, you have the ability to sign up and have up to 10 emails pushed to your bb. without it, your bb, imo, is useless.

    does your company provide the bb service for you? if so, then you are prob not on BIS, but BES...same as above, with enhanced features, costs more, and normally your company/employer would provide all the services and device.

  3. #3
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    ~via BB (wap.pinstack.com)~ya I signed up for the 19.99 plan internet and all that. I set up my email with that email wizard on my BB the day I got it. My gmail email that is.

  4. #4
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    Re: Cant get rid of the email sig..

    im pretty sure that you have to log on from your pc to change your siggy. are you trying to log on from your bb?

  5. #5
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    ~via BB (wap.pinstack.com)~I have gone through the whole sight from my pc and cannot get to an email sig anything

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    Re: Cant get rid of the email sig..

    if you log in to my t mobile you can go to the bottom and you will see the email set up area. all i had to do was go in there and edit the account.
    Normal is but just a setting on a dryer

  7. #7
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    Ive looked through the site and the set up email link sends me to a screen that says

    "
    We apologize, you do not have access to the My E-mail service.

    Please use the e-mail solution provided with your wireless handheld."

  8. #8
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    when I go to email on my BB and go to edit I can edit all the stuff except signature at the bottom and I cannot find anything of that nature on the PC and the tmo my account..

  9. #9
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    Re: Cant get rid of the email sig..

    how did you set up your gmail?
    is it being pushed, or delivered, to your bb? or are you browsing and checking it that way?

  10. #10
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    I set it up using the 'set up internet email' icon on the BB menu. So i guess it just sends me new emails when I get them on the gmail account..

  11. #11
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    Re: Cant get rid of the email sig..

    unfortunately, i don't have a tmobile account. so i have NO clue what the site looks like or any kind of layout.
    if you set up your gmail in your 'set up personal email icon' then the account is set up. in your account settings, is where you would change or even delete the signature. you cannot delete this from your bb, you HAVE to be logged on to a PC to do it.

  12. #12
    Mach's Avatar
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    Re: Cant get rid of the email sig..

    I have realized that but cannot do it from a PC either!! Its drving me crazy!

  13. #13
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    Re: Cant get rid of the email sig..

    ~via BB (wap.pinstack.com)~
    Are you clicking on the blackberry email setup on the site? Not the regular mail?

  14. #14
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    Re: Cant get rid of the email sig..

    I GOT IT! I just got to my grandparents house and use Internet Explorer instead of FireFox and the menu came up to edit it! So it must be FireFox that has an issue with the tmo site..

  15. #15
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    Re: Cant get rid of the email sig..

    Quote Originally Posted by Mach
    I GOT IT! I just got to my grandparents house and use Internet Explorer instead of FireFox and the menu came up to edit it! So it must be FireFox that has an issue with the tmo site..
    Interesting. There are obviously many problems to the same solution......

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