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Hi, well im trying to install Device Manager in my PC but everytime im doing ... BlackBerry Pearl forum

  1. #1
    Daking2369's Avatar
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    Cannot install Device manager HELP!!!

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    Hi, well im trying to install Device Manager in my PC but everytime im doing it this error message appears saying somethin about a script error or somethin like that. I've tried the 4.2 and 4.1 and the same results...Is there anyway i could get through this or is my PC the probrem?? I would appreciate it alot if someone could help me..THANkS!!!

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    reddog187's Avatar
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    Re: Cannot install Device manager HELP!!!

    Need more info. What version of DM? With service pack 1 or 2 or none? XP or Vista? What the exact error that it says. Are you downloading it or are you trying to install from the disk?

    After those are answered then we can be more of assistance.

  3. #3
    Daking2369's Avatar
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    Re: Cannot install Device manager HELP!!!

    Alrite well. I have tried version 4.21 SPS 2. the 4.1 from the blackberry website, two installation CD's and also the version offered by the T-mobile website which is the 4.2 on Windows XP and this is exactly what the error says:
    Error 1720 There is a problem with this Windows Installer package.
    A script required for this install to complete could not be run.
    Contact your support personnel or package vendor.
    Custom Action Rim_InstallOptionalITAAdminFiles script error
    -2146827859, Microsoft VBScript runtime error; ActiveXco...
    Thanks!

  4. #4
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    Re: Cannot install Device manager HELP!!!

    Maybe temporarily disable any anti-virus or software firewall running?

  5. #5
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    Re: Cannot install Device manager HELP!!!

    If you actually have all of these installed on your desktop you may need to un-install all but one version of Desktop Manager. When exactly does this error appear?
    BlackBerry® Certified Support Specialist
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  6. #6
    Daking2369's Avatar
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    Re: Cannot install Device manager HELP!!!

    Well the thing is that i have no firewall or antivirus running. and none of the versions actually install. It stops when its installing additional support files.. I was trying to give you guys a screenshot or link but the forum is not letting me do it....Im not a Stack level 2 ...lol....ill see if i could do it another way..thanks..

  7. #7
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    Re: Cannot install Device manager HELP!!!

    Daking...check this link for your solution.

    http://support.microsoft.com/kb/929991/en-us
    BlackBerry® Certified Support Specialist
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  8. #8
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    Re: Cannot install Device manager HELP!!!

    Ill give it a try..ill let you know how that works...
    Thanks!!

  9. #9
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    Re: Cannot install Device manager HELP!!!

    Got it to work!!! I couldn't figure out the solution given by the link above me..but i just installed it differently. On the installation screen when it gave me the options for choosing my messaging system i picked the Novell GroupWise instead of the microsoft exchange and it actually worked somehow..haha..nice...Thanks for helping me out!!

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