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I cannot hear out of my handset earpiece when people call me, only when I ... BlackBerry Pearl forum

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    NickHex81's Avatar
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    Cannot hear out of handset earpiece?

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    I cannot hear out of my handset earpiece when people call me, only when I put them on speakerphone. Has anyone had this problem before, if so, what is the fix to it?

    Thanks for any input..

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    Re: Cannot hear out of handset earpiece?

    It has happened to quite of bit of people, I can remember off hand what they did. Something about TTY and some settings...let me see if I can find it.

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    Re: Cannot hear out of handset earpiece?

    Quote Originally Posted by reddog187
    It has happened to quite of bit of people, I can remember off hand what they did. Something about TTY and some settings...let me see if I can find it.
    If you do, you're the man! I'll keep checking back from my work desk!

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    Re: Cannot hear out of handset earpiece?

    http://blackberryforums.pinstack.com...receiving.html

    This is the only thing I could find. Do you have a bluetooth headset? Did you pair that up prior to this happening?

    It looks like most people just sent their Pearl back.

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    Re: Cannot hear out of handset earpiece?

    Quote Originally Posted by reddog187
    http://blackberryforums.pinstack.com...receiving.html

    This is the only thing I could find. Do you have a bluetooth headset? Did you pair that up prior to this happening?

    It looks like most people just sent their Pearl back.
    Thank you very much, I guess i'll just have to call in and ask for a replacement sent to me. It's so random how it stops working. I never use a bluetooth either. I guess I will back up all my stuff.

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    Re: Cannot hear out of handset earpiece?

    Yeah, that TTY feature was already set to "off" anyways, so that wasn't it.

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    Re: Cannot hear out of handset earpiece?

    Quote Originally Posted by NickHex81
    I cannot hear out of my handset earpiece when people call me, only when I put them on speakerphone. Has anyone had this problem before, if so, what is the fix to it?

    Thanks for any input..
    It happened to me a few months ago. I returned the pearl for an exchange. Tmo did not know what caused the issue. I did a hard reboot (removing the battery) after i backed up my info. No luck. I was ready to switch to another phone until i received the replacement pearl. No problems since.

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    Re: Cannot hear out of handset earpiece?

    Quote Originally Posted by khaddem
    It happened to me a few months ago. I returned the pearl for an exchange. Tmo did not know what caused the issue. I did a hard reboot (removing the battery) after i backed up my info. No luck. I was ready to switch to another phone until i received the replacement pearl. No problems since.
    Nice, I guess that's what i'm gonna have to resort to. It's not like I can't talk on the phone, I use the speakerphone alot, because I hardly talk on my phone during the day, so i'll use speakerphone while i'm at my place. You don't realize how much you need the earpiece until it's gone! LOL

    So, after you back up your info, everything went smoothly with the new phone, right?

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    Re: Cannot hear out of handset earpiece?

    hi NickHex81,

    I am facing the same problem this week. did u got it resolved?
    untill 2 days back it was working fine and i am using this for past 2 months.

    any suggestions?

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    Re: Cannot hear out of handset earpiece?

    Quote Originally Posted by pri22
    hi NickHex81,

    I am facing the same problem this week. did u got it resolved?
    untill 2 days back it was working fine and i am using this for past 2 months.

    any suggestions?
    I called tech support and they said they would send me a replacement, but i've just been using my bluetooth or regular headset during the day and I use my speakerphone at night. I'll eventually get to having them send me another one, I just got better things to spend $15 shipping on. The phone works perfect, other than that. I don't think there is any way to fix it without a replacement, unfortunately.

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