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when i switch my bbp on it searches for my service provider, then has an ... BlackBerry Pearl forum

  1. #1
    alex spano's Avatar
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    can not make or receive calls

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    when i switch my bbp on it searches for my service provider, then has an arrow in top right corner flashing, then "sos" i can not make or receive any calls.so its sending data but not receiving any..help

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    JDWired's Avatar
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    Re: can not make or receive calls

    Hey Alex,

    Welcome to the Stacks. First step is to do a battery pull, leave it out for 10 seconds and put it back in. Let it sit for atleast a good minute when it loads the desktop screen of your bb to let it get all the information it needs in order to allow your device to work properly.

    Do this first and let us know how it goes and we can continue to provide help with it if it doesn't.
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    Re: can not make or receive calls

    If Reno's suggestion does not work, you can also try going into Advanced Options, Host Routing Table and hit menu>Register.
    Then also log on to your BIS website account and resend your Service books.
    If you have any trouble doing this you can also call your Service Provider and they can do this
    for you although it may take longer. Good luck and let us know how this goes.
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    Re: can not make or receive calls

    ~via BB (wap.pinstack.com)~and if those ideas don't work...its probably your sim card on the fritz...I know once in a while mine will come loose because the locking mechanism doesn't work properly on my phone so occassionally it has just popped slightly out of place...just an idea but try their suggestions first since they are more likely

  5. #5
    Founder's Avatar
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    Re: can not make or receive calls

    If SOS stays on, SIM has gone. Replace it at provider's office.
    Or you maybe live in well isolated area?
    In space no one can hear you scream.

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  6. #6
    alex spano's Avatar
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    Re: can not make or receive calls

    Quote Originally Posted by Founder
    If SOS stays on, SIM has gone. Replace it at provider's office.
    Or you maybe live in well isolated area?
    ..

    hi the sim card is fine, it works in my other blackberry & other phones.this phone works fine overseas ( asia) but will not work once i come back to australia.

  7. #7
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    Re: can not make or receive calls

    i think you are not getting a good signal!!

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