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I looked around and didn't see anything that really covered this, so I'm posted. (apologies ... BlackBerry Pearl forum

  1. #1
    *CACKYWHEELS's Avatar
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    Call log keeps clearing..

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    I looked around and didn't see anything that really covered this, so I'm posted.
    (apologies if my search just was not sufficient..)

    My call log clears itself numerous times a day, and I can't seem to figure out why..
    This isn't a standard/auto feature on the phone is it?
    How do I turn that off, so that I CAN keep the #s in my call log?
    Thanks in advance!






    EDIT: My Phone List is set on "Call Log" and I have tried the "battery pull" method, so I was just looking for some extra/more insight..

  2. #2
    williamlc21's Avatar
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    Have you done the software upgrade?
    "I'm the best there is. And even if you beat me, I'm still the best." -Fast Eddie Felson(The Hustler)

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    symtar's Avatar
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    Upgrade OS I had to do that
    Live every day like it's your last cause it may be.

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    ajNYHC's Avatar
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    My call logs get erased, and any missed calls get directed to my messages folder. How do I stop this? This phone is seriously starting to upset me.

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    glehman85's Avatar
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    Quote Originally Posted by ajNYHC
    any missed calls get directed to my messages folder. How do I stop this? This phone is seriously starting to upset me.
    go to your call log, and click the wheel to bring up the menu. then go to options>call logging and switch it to none. that will not put missed calls in the message folder.

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    ajNYHC's Avatar
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    Excellent. Thank you Sire/Mam.

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    anytime. welcome to pinstack

    -sir garrett

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    icefone's Avatar
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    Question re: Call log keeps clearing..

    Quote Originally Posted by *CACKYWHEELS
    I looked around and didn't see anything that really covered this, so I'm posted.
    (apologies if my search just was not sufficient..)

    My call log clears itself numerous times a day, and I can't seem to figure out why..
    This isn't a standard/auto feature on the phone is it?
    How do I turn that off, so that I CAN keep the #s in my call log?
    Thanks in advance!

    Quote Originally Posted by williamlc21
    Have you done the software upgrade?

    Hi guys,

    where do we get the most updated OS? I see the same problem and my OS seems to be:


    v4.2.0.69 (platform 2.2.0.40) [my carrier is Cingular]

    i searched the web and this seems to be the latest. Is there a place where everybody looks for these updates, etc.

    thanks,

    icefone
    Last edited by icefone; 12-19-2006 at 03:45 PM.

  9. #9
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    You do have the most recent OS. You can always check your carriers website to see if you have the most current, or better yet, check here frequently!
    Couple things to check as far as the call logs go
    1) goto your messages screen, click the trackball then select view folder. You can pull up your call log from there.
    2) goto options, then status. See how much free memory you have. If you're pushing the limits, try deleting old emails etc or just pull the battery. This should clear some memory.

  10. #10
    icefone's Avatar
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    ~via BB (wap.pinstack.com)~

    I shouldn't have to do that to prevent the pearl from erasing my call logs periodically. This is an annoying bug.

  11. #11
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    Re: Call log keeps clearing..

    Not sure if this has anything to do with your issue, but my pearl cleared 5 days of email and all call logs repeatedly a few weeks ago. My BES team support group said that it is possible that I had so many messages in my email with attachments, I overloaded the memory and caused teh deletion.

    They have been told (not sure by whom) that even though attachment content doesn't fully load until you ask it to, the messages take up more space.

    I did all these adjustments on call log preferences taht others have suggested, did a battery pull, and it hasn't happened since.

    Best of luck!

  12. #12
    reddog187's Avatar
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    Re: Call log keeps clearing..

    there is an on going thread up top on this forum and here's a link
    http://blackberryforums.pinstack.com...sms_mms_e.html

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