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Hello All. I am new to the forum and Blackberry, and I need some help. ... BlackBerry Pearl forum

  1. #1
    gilly32's Avatar
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    Browser locks up when I try to access web

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    Hello All. I am new to the forum and Blackberry, and I need some help.

    I have had my Pearl for about two weeks, and over the last several days when I click on the browser icon, it locks up and eventually goes to a blank white screen. In order to get it to work again, I have to power down and restart. My User Guide CD is no help. I tried to find an answer through the search function, but didn't see anything similar. Any thoughts or suggestions?

    Thank you.

  2. #2
    Eddie_gauge's Avatar
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    Re: Browser locks up when I try to access web

    Welcome to the stacks. Sorry to hear your browser is having a tantrum. How long have you had the BB internet ftr? Where does it freeze? at the Blackberry load up screen? post back

  3. #3
    gilly32's Avatar
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    Re: Browser locks up when I try to access web

    What is "ftr"? It freezes as soon as I click on the browser icon. Same with Media Net.

  4. #4
    Eddie_gauge's Avatar
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    Re: Browser locks up when I try to access web

    Sorry, Feature. How long have you had the Internet feature on the account. Try a battery pull with the phone still on. Once the phone is back on press the ALT key ( two arrows on the bottom left of the keypad) and at the same time type LGLG and then when the event log comes up press menu, then clear log.

  5. #5
    gilly32's Avatar
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    Re: Browser locks up when I try to access web

    That worked. Thank you. What can I do to prevent this from happening again?

  6. #6
    Eddie_gauge's Avatar
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    Re: Browser locks up when I try to access web

    Quote Originally Posted by gilly32
    That worked. Thank you. What can I do to prevent this from happening again?
    Glad it worked, just do this once or twice a month and it should keep you in tip top shape.

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