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Trying to help out a customer at our store... It's an AT&T Pearl on BIS. ... BlackBerry Pearl forum

  1. #1
    iridemybike's Avatar
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    Browser Disappearing

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    Trying to help out a customer at our store... It's an AT&T Pearl on BIS. Basically the Browser has disappeared and we tried making sure the icon wasn't just hidden and we tried re-registering it on the network and re-sending the service books. No luck. So... does anybody else have any ideas? TIA.

    Tucker

  2. #2
    kayos72's Avatar
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    Re: Browser Disappearing

    if this happened right after hooking it up to desktop manager.
    if they can't view pics, it's most likely the corrupt disc that did it. you will need to reload the os and have them download a different version of desktop manager, after they uninstall the old desktop manager
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    iridemybike's Avatar
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    Re: Browser Disappearing

    The browser icon is gone compleately, trying to get more info from customer now...

    Tucker

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    Rcbjr's Avatar
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    Re: Browser Disappearing

    Check out this thread,Problem on Some New BlackBerry Handhelds to see if it describes the problem.

    Hope this helps.
    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

  5. #5
    nyydynasty's Avatar
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    Re: Browser Disappearing

    all the customer needs to do is download the updated DM from the AT&T site. This happened to me after syncing the first time (using the software CD that came with the phone)
    www.iamletired.com
    ...come one, come all....

  6. #6
    iridemybike's Avatar
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    Re: Browser Disappearing

    Thanks guys, passed along, now we wait and see if that fixes her problem. Thanks for the help.

    Tucker

  7. #7
    iridemybike's Avatar
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    Re: Browser Disappearing

    Fixed. Thanks.

    Tucker

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