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I just got a replacement pearl from AT & T and the browser and Media ... BlackBerry Pearl forum

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    ejlove315's Avatar
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    Browser and Media Net missing from replacement pearl

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    I just got a replacement pearl from AT & T and the browser and Media Net are missing from my icons. I downloaded the latest OS and connected my pearl to my computer but nothing has changed. Do I need to call AT & T and get another replacement ??? This is very frustrating for a noob to blackberry and I have had a pearl crash on me already in less than 3 months.
    Any help is greatly appreciated. Thanks in advance.

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    Re: Browser and Media Net missing from replacement pearl

    Do you have a data plan?
    if so got to your carriers website and resend the service books.
    let us know, also when you downloaded the newest os did you delete the vendor file?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: Browser and Media Net missing from replacement pearl

    Did you log in to your BIS account and update your IMEI and PIN. Or if you're on a BES, had your BES admin update it and send you a password for an enterprise acctivation?

    Hope this helps.
    Rcbjr

    ~via BB (wap.pinstack.com)~

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    kayos72's Avatar
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    Re: Browser and Media Net missing from replacement pearl

    sorry forgot that step
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  5. #5
    ejlove315's Avatar
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    Re: Browser and Media Net missing from replacement pearl

    Quote Originally Posted by ejlove315
    I just got a replacement pearl from AT & T and the browser and Media Net are missing from my icons. I downloaded the latest OS and connected my pearl to my computer but nothing has changed. Do I need to call AT & T and get another replacement ??? This is very frustrating for a noob to blackberry and I have had a pearl crash on me already in less than 3 months.
    Any help is greatly appreciated. Thanks in advance.
    I did re-send the service books. Where do I go to delete the original vendor file?

    Thanks

  6. #6
    kayos72's Avatar
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    Re: Browser and Media Net missing from replacement pearl

    did you update the info as per RC?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: Browser and Media Net missing from replacement pearl

    Quote Originally Posted by ejlove315
    I did re-send the service books. Where do I go to delete the original vendor file?

    Thanks
    Delete the 'Vendor.xml' file ( C:\Program Files\Common Files\Research In Motion\AppLoader ) Or search your computer's hard drive for the "vendor.xml" file. Once you find it, delete it.


    full instructions here on updating OS
    http://blackberryforums.pinstack.com...rade_your.html

  8. #8
    ejlove315's Avatar
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    Re: Browser and Media Net missing from replacement pearl

    Thanks for saving a noob.
    All is working right now.....

    Ths is much better than being stuck on a phone with tech support for AT & T.

    All responses are greatly appreciated

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    Re: Browser and Media Net missing from replacement pearl

    Glad we got that solved.
    Rcbjr

    ~via BB (wap.pinstack.com)~

  10. #10
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    Re: Browser and Media Net missing from replacement pearl

    Another noob here! Can I just move Vendor.xml out of the folder instead of delete entirely? In case something gets messed up, I can replace it. Just wondering.
    Phone junkie! I've tried all types EXCEPT Blackberry! So I'm a BB Noob, please go easy on me, LOL!! I now have 3 Pearls, I guess that means I'm officially an addict?

  11. #11
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    Re: Browser and Media Net missing from replacement pearl

    You can just move it but there is no harm in deleting it. You can always re-install the upgrade or recover from the Recycle Bin. You can also rename it it to Vendor.XML2,

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    Re: Browser and Media Net missing from replacement pearl

    I moved it, everything seems to be working fine so far! Moving it solved a problem I had in another thread.
    Phone junkie! I've tried all types EXCEPT Blackberry! So I'm a BB Noob, please go easy on me, LOL!! I now have 3 Pearls, I guess that means I'm officially an addict?

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