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Thursday I have to return my Pearl and get a new one. The trackball is ... BlackBerry Pearl forum

  1. #1
    TyroPrate's Avatar
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    Thumbs down Broken Pearl

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    Thursday I have to return my Pearl and get a new one. The trackball is not working when I scroll down. The other three directions work, but not down. So, when I go to the menu, I can't get to any of the options. I can use the "0" button in the browser and messages, etc., but it doesn't work in the menu. I'm bummed because I've only had it for 36 days. They better not hassle me because I'm over 30 days.


  2. #2
    jailbaitryan's Avatar
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    Let's hope it doesn't happen to me...
    I don't have insurance!
    Did you try using that duster in a can stuff on the trackball?

  3. #3
    MrGolf's Avatar
    MrGolf no está en línea Stack level 2
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    Search for Trackball. Many...many others (me included) were able to solve this by either shooting the trackball with a couple of bursts of canned air. Or by sticking a thin piece of paper just under the trackball and poking it around a bit.

  4. #4
    cherrichiodo's Avatar
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    ~via BB (wap.pinstack.com)~
    I have also had this happen and a good cleaning with a qtip dipped in rubbing alcohol worked perfect.

  5. #5
    littlemojo's Avatar
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    i had this problem and the idea of sticking a small bit paper around the trackball works perfect.
    the trackball can get jammed sometimes due to dust getting under the ball so cleaning it with the paper trick works fine.
    Death is only the beginning

  6. #6
    peterbabiy's Avatar
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    I'll keep that in my boys. I didnt have this happen to me before, but you never know.

  7. #7
    TyroPrate's Avatar
    TyroPrate no está en línea Stack level 1
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    Thumbs up

    The paper worked! I liked this forum before, now you are my favorite people in the world. I shall call my firstborn Pinstack. (We'll call him Pinny for short, of course.) Thanks!


  8. #8
    Rcbjr's Avatar
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    TyroPrate, Welcome to PinStack.

    Glad that solution worked for you. Let us know if there is anything else we can do to help with your BB.

    Rcbjr
    You Ask, We Will Answer
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  9. #9
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    if you should have any other problems and are a tmobile customer they will do warranty exchanges for you without any hassle. They are great about standing behind their equipment.

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