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Hello I asked this the other day. Sorry for the repost. Hello, I need to ... BlackBerry Pearl forum

  1. #1
    WRC1045's Avatar
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    Broken bb8100 - TMobile Returns

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    Hello I asked this the other day. Sorry for the repost.


    Hello,

    I need to default the old bb with the broken screen asap or just buy the new one I got from the Retail Store.... They are only charging 100.00 for it and it was new not the refurbished from the Tmobile Returns. So no big deal. I would like to return it though. 100.00 is still 100.00

    Thanks again.

    I have a BB 8100 that has a bad screen (one can not see anything on the screen). T-Mobile has sent me a new 8100 and I picked it up from the store (I didn't want a refurbished one). The new one is up and running fine. I need to delete all my info and data from the 8100 and get it back to factory. The retail location could not do it or figure out how to do it. I can not send the old one back, since it has client info and personal information on it. I do not wish to send it back without knowing for 100% that all data was deleted. I would rather just pay for the new 8100 than to take a chance with the confidential information.

    So can I go into the desktop top manager and delete everything that way? If so how should I do it. Do I have to insert my old sim into the phone? Will connecting to the old 8100 mess up my new 8100 settings? Any info or advise would be greatly appreciated.

    Thanks for your help.
    8100 and 8320
    Tmobile

  2. #2
    cherrichiodo's Avatar
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    Re: Broken bb8100 - TMobile Returns

    you need to do a wipe...that will restore it to factory settings.

    you can do it via your bb...let me find it...

  3. #3
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    Re: Broken bb8100 - TMobile Returns

    thanks BN ()

    its options/security options/general settings
    click menu and choose wipe handheld.

  4. #4
    WRC1045's Avatar
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    Re: Broken bb8100 - TMobile Returns

    I guess the problem is is that the screen does not work at all.....how can I do it with the desktop manager?

    thanks
    8100 and 8320
    Tmobile

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    Re: Broken bb8100 - TMobile Returns

    you can download this http://blackberryforums.pinstack.com...ds/links/5/452

    it will let you wipe it via the pc...im sorry WRC, i have no idea how to wipe a bb with the DM

  6. #6
    peterbabiy's Avatar
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    Re: Broken bb8100 - TMobile Returns

    How about doing a back up? if u've greated a back up file when u bought the phone u could restore it to the point when it was just bought. From your desktop manager u want to go to Restore.

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