Results 1 to 11 of 11

Hi, I'm a total newbie, so please be kind! I bought a used T Mobile ... BlackBerry Pearl forum

  1. #1
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Bought used Pearl...has random reboot/restart problem

    Advertisement



    Hi,

    I'm a total newbie, so please be kind!

    I bought a used T Mobile Pearl off craigslist here in Houston for my wife and immediately started having a random reboot/restart problem (the seller has since gone non-responsive, but that's another issue).

    Anyway, what happens is that when the Pearl is running off the battery (ie, not plugged in to the wall or the computer), it randomly reboots, sometimes every few minutes, other times it can go for 30 minutes or more before rebooting. This effectively makes the phone unusable.

    I searched here and googled alot over the weekend and tried the following: cleaned the battery contacts, wiped the Pearl from the Security menu, d/l'ed the latest DM and Pearl OS from the T Mobile website and reinstalled the OS, wiped the Pearl completely using the JL Cmd (or whatever it's called) program and then reinstalled the OS and bought a new battery. None of these things have fixed the problem. Other than that, the Pearl seems to be working fine.

    From the "About" screen, the OS is listed as v4.2.0.64 (Platform 2.2.0.37).

    Does anybody have any suggestions on what else I can try or if there's a newer OS that may solve this problem?

    Aside from feeling ripped off by the seller, I feel bad b/c my wife was very excited to be getting the Pearl (she currently has a 7730 which is big, bulky and ugly).

    Any suggestions would be much appreciated at this point!

  2. #2
    nyydynasty's Avatar
    nyydynasty no está en línea Stack level 3
    Join Date
    Apr 2007
    Posts
    317

    Re: Bought used Pearl...has random reboot/restart problem

    i would normally say 'replace the battery' but i see you already did that. Its gotta be a problem with the hardware
    www.iamletired.com
    ...come one, come all....

  3. #3
    Ranz's Avatar
    Ranz no está en línea Stack level 7
    Join Date
    May 2007
    PIN/ID
    ask me!
    Posts
    3,614

    Re: Bought used Pearl...has random reboot/restart problem

    Welcome, i've been told this when i started don't need to preface your response in your thread with "be kind" - this is the best forum around alot of helpful people! there is a newer OS that you can download, your on.64 there are to newer ones after that .96 from att and .101 multilanguage. I would try the .96 first. good luck let us know how it goes
    Last edited by Ranz; 07-17-2007 at 01:01 PM.

  4. #4
    reddog187's Avatar
    reddog187 no está en línea Stack Moderator
    Join Date
    Dec 2006
    PIN/ID
    STACK
    Posts
    8,907

    Re: Bought used Pearl...has random reboot/restart problem

    Yea Pinkos just upgrade your OS, hopefully that will help the issue. If it continues from there then it just maybe a Hardware issue.

    If you need directions hit up this thread #14 has links to directions.
    http://blackberryforums.pinstack.com..._mini_faq.html

  5. #5
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Thanks for the replies. I will try the newer OS, but I'm not sure it's going to help. Easy come, easy go, I guess.

  6. #6
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Forgot to mention that when I wiped the Pearl using Jl cmdr, I couldn't get it to connect with the battery out of the Pearl (as the instructions tell you to do). The only way I could get Jl cmdr to connect to the Pearl and then wipe it was with the battery inside. Would this make some kind of a difference in terms of the wipe process?

  7. #7
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Wiped it again with JL and then installed the newest OS recommended above. Initially it seemed like it was working okay (I just had it sit on my desk without a SIM card and it didn't reboot except for maybe once or so). Then, I put in my SIM card, connected to the network and now it's rebooting like crazy! Took the SIM card out and it's still constantly rebooting now...it's actually worse now than before (didn't think it could get any worse)!

  8. #8
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Okay, this is weird. Now, I've noticed that it reboots more frequently when the wireless is turned on. But, when I turn wireless off, it doesn't reboot that often (though it still does reboot). I didn't notice this pattern when I had the latest T Mobile OS on there (though I wasn't particularly paying attention to this).
    Also, sometimes when it reboots, it just goes to a white screen for a few seconds and then to the home screen. Other times, it goes to the white screen and then the spinning hourglass, T Mobile splash screen and then finally to the home screen.

  9. #9
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Bought used Pearl...has random reboot/restart problem

    Sounds like poltergeist ... I must confess this does not sound good - did you try it with a different SIM card?
    BlackBerry® Certified Support Specialist
    The Shark Tank

  10. #10
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Yes, my card and my wife's card as well. Same thing.

  11. #11
    pinkoos's Avatar
    pinkoos no está en línea Stack level 1
    Join Date
    Jul 2007
    Posts
    7

    Re: Bought used Pearl...has random reboot/restart problem

    Got sick of dealing with this thing. Sold it locally to someone who needed the parts. At least I was able to recoup some of my money. Thanks again to all for the suggestions and input.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •