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Has anyone else found that blackberry repairs are awful??? More to the point, it is ... BlackBerry Pearl forum

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    blackberry repair a disgrace

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    Has anyone else found that blackberry repairs are awful???
    More to the point, it is impossible to actually get hold of RIM themselves. You go to their authorised O2 UK repair centre.

    I had problems with my Pearl, which was sent for repair. It came back with the same problem and naturally go sent back. I am now waiting for it to come back, but if the problem is still there I will need to send it back AGAIN.

    7 days each time plus set up time each time. Not happy. Still, I don't have a phone number for RIM themselves ANYWHERE?

    Is it just me?

    Ori.

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    Re: blackberry repair a disgrace

    I think it is okay to post this, it was given to me by RIM tech support. +18772552377 for US

    If you go through your mobile provider support is free, if you work through RIM you'll need a support contract or pay for each support call.

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    Re: blackberry repair a disgrace

    Well I called RIM and basically was told to call O2. They provide waranty to O2 and thats it. Not to me. Rubbish really. O2 have told me that if the unit fails again then they will supply me with a new one.
    Fingers crossed.

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    Re: blackberry repair a disgrace

    Hello i would ask if any body knows what a RED ligt mean on Blackberry 8100 pearl

    I can turn my BB on and when i connect my BB to on my pc , mpy pc can't detect it and the light on my BB become RED and the screen stays black , eaven when i charge my BB for 1 hour it still wont trurn on and tryed everthing :

    - Windows Uptades
    -USB fixes
    -........
    but it still want to work

    CAN ANYBODY PLEAZ HELP ME ? !!!!!!!

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    Re: blackberry repair a disgrace

    THis is a pretty nasty little crash. You can usally fix it by reinstalling the Software, on the application Loader screen where it is not detecting the BB, Pull the battery and pop it back in, this usally will help the PC see the Device
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    Re: blackberry repair a disgrace

    try this:
    How To: ReInstall OS When Computer Won't Recognize The Device Is Connected

    follow the directions exactly or it won't work. It also may take more than one try to get it to work.

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    Re: blackberry repair a disgrace

    Ok , thanks I will try it =)

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    Re: blackberry repair a disgrace

    I installed the Handled Software "8100M_PBr4[1].2.0_rel75_PL2.2.0.37_A4.2.0.64_OrangeUK"
    But i don't understand what i have do after that : If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.)
    Where can i find that " Vendor.xml" file ?

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    Re: blackberry repair a disgrace

    What carrier is the phone you are using designed for? (You might want to fill your profile out a little more so that we can help you better without having to ask these questions).

    If the software is not for the carrier the unit was designed for then do a search for "vendor.xml" on your computer. Once you find the file on your comp you will want to delete it so that the software becomes generic (as far as DM is concerned) and can be loaded onto any pearl. I was able to locate the file in my C:\Program Files\Common Files\Reasearch In Motion\Apploader directory after a few minutes using windows search.

    Zo
    Last edited by Amigotek; 02-05-2008 at 05:59 PM.

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    Re: blackberry repair a disgrace

    Quote Originally Posted by badjean_1 View Post
    I installed the Handled Software "8100M_PBr4[1].2.0_rel75_PL2.2.0.37_A4.2.0.64_OrangeUK"
    But i don't understand what i have do after that : If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.)
    Where can i find that " Vendor.xml" file ?
    C:\Program Files\Common Files\Research In Motion\AppLoader is the default location
    ----
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    Re: blackberry repair a disgrace

    Thanks for yo help =)

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    Re: blackberry repair a disgrace

    I tryed the 13 steps to ReInstall OS When Computer Won't Recognize The Device Is Connected and i have a little problem with step 9 and 10
    When the appl. loader is done they are saying :
    "Impossible of reconnecter to the terminal when an operation of loading in several stages is carried out"

    Can anybody help me ?

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    Re: blackberry repair a disgrace

    And do anybody know whare in can find c:/directory ?

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    Re: blackberry repair a disgrace

    " THIS MAY FAIL THE FIRST OR SECOND TIME DONT WORRY JUST KEEP TRYING.

    If you do not get it by the 3rd time.. download the Blackberry java developers kit and install it. once installed find the javaloader.exe file and move it into the c:\ directory

    Once it is under the c:\, go to start then run and type. cmd.exe

    After the command prompt apears type in "c:\javaloader -usb wipe" to wipe the handheld
    "


    I TRYED THIS BUT WHEN I INVITE THE COMMAND LINE AND I WRITE :" javaloader -usb wipe "

    MY COMMAND LINE WRITE THIS

    ------------------------------------------
    D:/DOCUMENTS AND SETTINGS /ADMINISTAROR/JAVALOADER -USB WIPE
    RIM WIRELESS HANDHELD JAVA LOADER
    COPYRIHT 2001-2007 RESEARCH IN MOTION
    CONNECTED
    DISCONNECTED

    ---------------------------------------------------------------
    SO IT FIND MY BB AND THEN IT DISCONNECTE AGAIN AND THERE APERS A LITTLE CIRCLE WITH 507 AND THE LIGHT OF MY BB IS NOT RED ANYMORE BUT I CAN DO ANYTHING AND THE LIGHT IS OFF EAVEN WHEN I CHARGE IT :s

    I TRYED THE 13 STEPS FOR REINSTALL OS......
    BUT WHEN I'm AT STEP 10 I DON'T UNDERSTAND WHAT I AHVE TO DO

    WHEN I'M AT STEP 11 " Make sure both boxes are checked. "

    BUT I CAN CHECK THE BOXES AND WHEN THE APPLICTATION LOADER IS DONE THERE APEARS 3

    "Impossible of reconnecter to the terminal when an operation of loading in several stages is carried out"


    CAN ANYBODY PLEAS HELP IT'S REALLY URGENT /!!!!!!!!!!!!!!!!!

  15. #15
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    Re: blackberry repair a disgrace

    After Trying The 13 Steps It Finnaly !!

    I Thank All For Helping Me

    Thaaaaaaaaankk U Sooo Muuch

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