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My Blackberry Pearl appears to be completely dead, but the red light flashes (just as ... BlackBerry Pearl forum

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    christinecapes's Avatar
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    Question Blackberry Pearl won't turn on; light just flashes red

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    My Blackberry Pearl appears to be completely dead, but the red light flashes (just as it would if I had a message normally). It won't turn on at all, or do anything else except flash red.

    I have tried taking the battery out and putting it back in... nothing.
    I've tried taking the SIM card out and putting it back in... still nothing.
    I have tried using a new battery... still nothing.
    I have tried using a different SIM card... still nothing.

    I took the battery out, plugged the phone into the computer, ran the application loader in Blackberry Manager, and it will go through all the steps that the tutorial on here says (How to Reload an OS When The Device Is Not Recognized), but then it won't "initialize the device." It says "unable to connect during multi-stage loading operation." And, YES, I'm putting the battery BACK IN! I've tried that 5-6 different times now and I still get the same error.

    I also downloaded the JL_Cmder and tried to wipe my Blackberry using that, but it doesn't respond. It says "are you sure?" so I select Yes, and then it says "type blackberry" so I type blackberry and press enter, and then it just goes back to the main screen.

    Any other suggestions on how to bring my Pearl back to life... or why it's doing this in the first place?!?! Thanks so much!

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    StaceyRVC's Avatar
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    Re: Blackberry Pearl won't turn on; light just flashes red

    Welcome to Pinstack!

    Sounds like you are going to have to reinstall the OS on your device.

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    enycetony's Avatar
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    Re: Blackberry Pearl won't turn on; light just flashes red

    i am having the same exact problem! also new to Pinstack, have tried everything that OP has tried. nothing works. anyone have any ideas?

    when i connect the battery to the blackberry, it keeps trying to turn itself on, the red light flashes and the white screen comes w/ the hourglass occasionally. I get through to device initialization when i am trying to reinstall the OS. get the unable to connect during multi-stage loading operation" message at the end of it. I have tried putting the battery in after the process starts and I have tried not having the battery in at all awaiting a prompt. still no luck with anything. please help Pinstack!

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    Re: Blackberry Pearl won't turn on; light just flashes red

    Have either of you to tried this thread?

    http://blackberryforums.pinstack.com...uter_wont.html

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    Re: Blackberry Pearl won't turn on; light just flashes red

    yes i tried every step of it.... where do i get the java developer kit, i hav JL CMDER but it doesn't do anything for me since it wont recognize the device is plugged in...


    another thing, when i insert the battery and it enters the "wait for device initialization" phase, it starts doing the odd thing of trying to turn itself on and then shutting off over and over.
    Last edited by enycetony; 02-13-2008 at 06:21 PM.

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    Re: Blackberry Pearl won't turn on; light just flashes red

    Then check out this thread on- How To: Re-install OS When Computer Won't Recognize The Device Is Connected
    http://blackberryforums.pinstack.com...connected.html
    ~Lauren

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    Re: Blackberry Pearl won't turn on; light just flashes red

    i tried that... it hasnt worked for me yet.. =/

    i get this error when trying to wipe

    this is with the battery out

    connecting to device...debug: COM error during Open: <0x80004004>
    Error: unable to open port

    this is with the battery in

    connecting to device...Error: unable to open port
    Last edited by enycetony; 02-13-2008 at 06:34 PM.

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    christinecapes's Avatar
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    Question Re: Blackberry Pearl won't turn on; light just flashes red

    I have tried the tutorial "How to reinstall OS when device is not recognized" and it DOESN'T work. It says "USB PIN: UNKNOWN" and then I go through all the steps, I put the battery back in when it is trying to "initialize device" and it keeps coming up with an error at that step. I've also tried putting in the battery before that step, just to see if that would work. Nothing. It's soooo frustrating because everyone keeps saying "OH, JUST RELOAD THE OS..." and posting links to the tutorial that I've tried and tried and tried, and it just isn't working!!!It's so frustrating; I'm practically dying without my phone! =( Please help!
    Last edited by christinecapes; 02-13-2008 at 06:38 PM.

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    Re: Blackberry Pearl won't turn on; light just flashes red

    i agree with christine, this sucks... and i loved my pearl too

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    Re: Blackberry Pearl won't turn on; light just flashes red

    Right now, after trying the tutorial for literally the 15th time, my Pearl has a white screen with a little icon and says "507". This came up after the "multi-stage loading operation" error. Is this progress? Or is it just really, really dead now?

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    Re: Blackberry Pearl won't turn on; light just flashes red

    Quote Originally Posted by christinecapes View Post
    Right now, after trying the tutorial for literally the 15th time, my Pearl has a white screen with a little icon and says "507". This came up after the "multi-stage loading operation" error. Is this progress? Or is it just really, really dead now?
    atleast you got something besides this stupid white screen with the hour glass. I think i'd rather have an error right now than staring at this hourglass.

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    Re: Blackberry Pearl won't turn on; light just flashes red

    The 507 means no operating system installed. We will just call it a sign of life...you are left with the same issue, you need to reinstall the OS on your device. There is a slightly differnent process. I will find that thread and post it here for you to try.

    If you are having issues using JL_Cmder take a look at Lavagirls BLOG on this:

    http://blackberryforums.pinstack.com/blog.php?b=197
    Last edited by GaryF; 02-13-2008 at 07:04 PM.
    BlackBerry® Certified Support Specialist
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    Re: Blackberry Pearl won't turn on; light just flashes red

    thanks GaryF, I hope that method works for us.

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    Re: Blackberry Pearl won't turn on; light just flashes red

    Here you go...

    Procedure

    When the BlackBerry device is not detected by the BlackBerry Application Loader, and you have verified all cables and connections, complete the following steps:
    Note: Timing is important in this process. Read through the following steps before beginning this procedure.
    1. Disconnect the BlackBerry device from the computer.
    2. In BlackBerry Desktop Manager, open Application Loader and click Next.
    3. Perform a hard reset on the BlackBerry device. (pull and reinsert the battery. Reconnect the BlackBerry device to the computer as soon as the led comes on -- before the BlackBerry device finishes resetting, and complete one of the following steps:
      • For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
      • For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
    4. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
    Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device.
    BlackBerry® Certified Support Specialist
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    Re: Blackberry Pearl won't turn on; light just flashes red

    doesn't seem to work for me... =[, am I out of luck? tried EVERYTHING else

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