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my pearl has been serving me very well for sometime. then one day, the earpiece ... BlackBerry Pearl forum

  1. #1
    masteryeoda's Avatar
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    Thumbs down blackberry pearl malfunction help

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    my pearl has been serving me very well for sometime. then one day, the earpiece stopped working. i cannot hear the other party when making/receiving phone calls. the handsfree earphone and the speaker phone work perfectly fine. but now i have to use the speaker phone or the earphones at all times to receive/make calls.

    has anyone experienced this problem?

    ive rebooted several times but it just wont resolve the problem

    help! :-(

  2. #2
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    Re: blackberry pearl malfunction help

    Never had this problem and lets just hope this aint no hardware issue.

    U might just have to reinstall your OS

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    Re: blackberry pearl malfunction help

    bumping

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    Re: blackberry pearl malfunction help

    have you contacted your service provider yet? If you have, what did they tell you?

    This sounds like a hardware issue not a software.

    Let us know how you make out with the resolution to this problem.

    BRZ

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    Re: blackberry pearl malfunction help

    Yep, Sounds like a Hardware Problem.

    Call your Carrier.

    Rcbjr.
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    Thumbs down Re: blackberry pearl malfunction help

    thanx

    im using a t-mobile blackberry on a cingular network (actually im still on at&t). will the store fix my phone?

    i thnk you're right. it;s a hardware issue. in this case, should i bring the phone to t-mobile or cingular?

    hmmm if only there's a plaza with both stores side by side

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    Re: blackberry pearl malfunction help

    Where did you Buy the Phone? That will have a lot to do with how you get this handled.

    Rcbjr.
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  8. #8
    masteryeoda's Avatar
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    Thumbs down Re: blackberry pearl malfunction help

    i bought it on ebay... becos i had to get an unlocked one

    shouldnt have done that... next time, i'll go to some shop

    i tried to repair it but it seems that the earpiece is down. i need to send it in for 2 weeks to see if it can be repaired. but 2 weeks without my bb is going to be difficult. there's no guarantee on the repairs either

    if i decide to send it in, how do i ensure that no one can access my files/data? basically my whole life is on it. and i dont want anyone accessing it

  9. #9
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    Re: blackberry pearl malfunction help

    You said you've rebooted it.... Does that mean u actually took out the battery and then put it back in? I had a similiar problem where i couldnt hear from the speaker when it was on speaker phone.. It was completely silent and when i would talk they could here me. As well when i would call it wouldnt ring on my end. I talked to T-mo support and they said its a common problem with older versions of the OS. Just a thought, maybe way off but worth a try before u send it in if you havent tried yet!

  10. #10
    masteryeoda's Avatar
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    Thumbs down Re: blackberry pearl malfunction help

    i removed the battery and restarted it and still have the same rproblem.
    i'll bring it to t-mo later and see if they can fix it

    the problem is, im on cingular (actually at&t)

  11. #11
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    Re: blackberry pearl malfunction help

    if u bought it on ebay and now with TMO, they might not want to help u that much lol. And when they do try to repair it, Im pretty sure they dont have time to go through all your stuff lol.

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