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I made it official, TMobile blackberry "specialists" suck. I called almost 2 weeks ago because ... BlackBerry Pearl forum

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    DMSoul's Avatar
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    Smile Blackberry (Pearl) issue with myfavs

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    I made it official, TMobile blackberry "specialists" suck. I called almost 2 weeks ago because myfavs circles are blank and I cannot place a call from the front screen. Dude said he will call back because they are going to do what they call a "follow-up." 2-weeks and nothing from tmobile. I even removed the battery and everything and my screen is blank. If someone out there can explain this to me and possibly help, I would greatly appreciate this.

    Thanks in advance
    DMSoul

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    Re: Blackberry (Pearl) issue with myfavs

    Hey pm me with your name and number. Ill c what I can do. It sounds like they need to take the application off and reinstall it on your device and refresh your fav5. I have had a few customers that have had the same issues. Its taken a total time of about 72hours to resolve~via BB (wap.pinstack.com)~

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    Re: Blackberry (Pearl) issue with myfavs

    sounds like Jonny has you covered. if it doesn't work, quite a few of us (including myself) have had the same problem and gotten it resolved. we'll walk you through a backup, wipe and restore which has worked to get us all back on the working fave5.

    drop a line in here to say your results!

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    Re: Blackberry (Pearl) issue with myfavs

    blackninja is correct, and this has been a problem with many, including myself. I had a Tmob BB rep talk me through a backup/wipe/limited restore and that fixed it. I complete restore will probably work as well, she did a limited (tricky) because she thought it could be a corrupted setting that led to the problem, but who knows. You can probably do it yourself using DM.
    BB Pearl, Seidio rubberized case.

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    Re: Blackberry (Pearl) issue with myfavs

    Yep I had the same issue, did the back-up and restore and now it's working fine again.

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    Re: Blackberry (Pearl) issue with myfavs

    There is another way to fix it without calling anyone. Click on the "working" myFav icons on the top screen. Click Menu, and then choose "Change Order." Then you play with the rearranging icons for a little bit, and eventually they'll reappear.

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    Re: Blackberry (Pearl) issue with myfavs

    Quote Originally Posted by TanBucsFan
    Yep I had the same issue, did the back-up and restore and now it's working fine again.
    you sure fought hard against it..

  8. #8
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    Re: Blackberry (Pearl) issue with myfavs

    Quote Originally Posted by blackninja
    you sure fought hard against it..
    LMAO!!! I did too!! haha. I did not want to waste my time doing that.

    And it took over half an hour with the rep and then I lost about 15 emails in the process.

    That ish better not happen again dangit.

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    Re: Blackberry (Pearl) issue with myfavs

    why didn't you back up the phone right before you pressed wipe?

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    Re: Blackberry (Pearl) issue with myfavs

    Quote Originally Posted by blackninja
    why didn't you back up the phone right before you pressed wipe?
    I did. It only saved 6 of my emails...for what reason I dont know...the rep didn't know either.

    it's all your fault you know....alllllllllllll your fault.


    lol

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    Re: Blackberry (Pearl) issue with myfavs

    should've had me walk you through it instead of rep; b.N knows how to handle the ladies.

    I've maintained S rank on all my missions.

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    Re: Blackberry (Pearl) issue with myfavs

    Quote Originally Posted by blackninja
    should've had me walk you through it instead of rep; b.N knows how to handle the ladies.

    I've maintained S rank on all my missions.
    LMAO!!! Well damn where were you yesterday when I needed you BN????

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    Re: Blackberry (Pearl) issue with myfavs

    was my b-day so I was off stumbling through the night going..

    WATAA!

    -edit-

    after work. *ugh @ work on a sunday, on my b-day, on the day we jump ahead an hr so I had to wake up early and only celebrate 23 hrs*
    Last edited by blackninja; 03-12-2007 at 05:22 PM.

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    Re: Blackberry (Pearl) issue with myfavs

    Lol... Jonny was a gray help! And he walked me through it. I now have 5 circles instead of 3. Thank you guys! Really appreciate the help.~via BB (wap.pinstack.com)~

  15. #15
    DMSoul's Avatar
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    Re: Blackberry (Pearl) issue with myfavs

    Lol... Jonny was a gray help! And he walked me through it. I now have 5 circles instead of 3. Thank you guys! Really appreciate the help.~via BB (wap.pinstack.com)~

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