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HI, I've searched on the forums and can't seem to find answer. Neither my PC ... BlackBerry Pearl forum

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    rme8494's Avatar
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    Blackberry Not Found

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    HI, I've searched on the forums and can't seem to find answer. Neither my PC or laptop cannot "find" the USB connection to my BB Pearl. Here are the steps I've done to install the desktop software.
    1. Installed the software (v. 4.2 sp2) from the BB web site
    2. Restarted my computer after install was complete
    3. Connected my Pearl to USB
    4. toolbar menu says "new hardware found.
    5. New hardware wizard comes up and asks where the drivers are located, I have no idea!!
    6. Look under device manager and see that the BB is located under "other devices" with a yellow check question mark
    Any ideas how I can get my computer to recognize my BB? I've uninstalled and reinstalled v. 4.2 sp2 several times with the same result. It's like my BB is not installed even after I install the BB software. Does anyone know how I can "install" my BB completely?

    Thanks,
    Ryan

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    Lavagirl's Avatar
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    Re: Blackberry Not Found

    See the Official Latest OS threads updated regularly for All Devices.
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  3. #3
    rme8494's Avatar
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    Re: Blackberry Not Found

    Step two on that thread mentions "install the handled software". That might be what I'm missing. Do you know what that referes to? I only installed the Desktop Manager.

    Thanks for the reply,
    Ryan

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    Lavagirl's Avatar
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    Re: Blackberry Not Found

    That is referring to the OS (operating system) software. This is if you are doing an OS install.
    See the Official Latest OS threads updated regularly for All Devices.
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