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I'm having trouble using the message shortcuts for blackberry 8100. Any of the shortcuts involving ... BlackBerry Pearl forum

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    jacknyc's Avatar
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    Question BlackBerry 8100 Message Shortcuts not working

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    I'm having trouble using the message shortcuts for blackberry 8100. Any of the shortcuts involving ALT do not work - I cannot sort my message folder for SMS, voice, etc. Anyone have thoughts on why it wouldn't work? My service is with Cingular.

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    Re: BlackBerry 8100 Message Shortcuts not working

    Is your ALT key working? Such as in other applications or uses?
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    Re: BlackBerry 8100 Message Shortcuts not working

    jacknyc, Welcome to PinStack.

    Have you tried a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in)? Sometimes this will solve problems that crop up like this. Do they work if you use the Menu/Search/Recall, Select the one you want to use and the Menu/Search again?

    Let us know if there is anything else we can do to help with this problem or your BB.

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    Re: BlackBerry 8100 Message Shortcuts not working

    Thanks for your suggestions. The ALT key does work when typing, and I tried the cold reboot as well. No luck.

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    Thumbs up Re: BlackBerry 8100 Message Shortcuts not working

    Quote Originally Posted by jacknyc
    Thanks for your suggestions. The ALT key does work when typing, and I tried the cold reboot as well. No luck.
    I actually found a solution, in case anyone is interested. I am using the pearl via my company's enterprise mail system... and I had a different device prior to using the pearl. This is what I found, from RIM help:

    "If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.


    To view the shortcuts for viewing one type of message in a message list, view your list of saved searches."

    You can create saved searches and assign shortcuts (example: I created a search to find all SMS messages and assigned ALT+A to match up with what the Pearl has). I'm sure there's a way to restore the Pearl's settings so that I wouldn't have to create them on my own, but this will do for now.

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    hi

    anyone know how does the above mentioned user method works ?

    where to view the list of search shortcut ?

  7. #7
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    Quote Originally Posted by nkotb View Post
    hi

    anyone know how does the above mentioned user method works ?

    where to view the list of search shortcut ?
    Messages, menu, search, menu, recall. Hope it helps.

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