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I just migrated to the Pearl and the regular BB IM icon is nowhere to ... BlackBerry Pearl forum

  1. #1
    ginch_master's Avatar
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    BB Messenger issue

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    I just migrated to the Pearl and the regular BB IM icon is nowhere to be found - I have gone to blackberry.com/messenger to dl the app but it tells me, "Sorry, your wireless Service Provider does not allow access to BB IM for your device". BUT I inherited it from a co-worker and it worked previously before wiping...any ideas? We use BB IM extensively for work...and it doesn't look like IT is ever going to get back to me.

  2. #2
    mudshovel's Avatar
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    Re: BB Messenger issue

    was this phone for work or their personal?

  3. #3
    ginch_master's Avatar
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    Re: BB Messenger issue

    it is a work BB - co-worker left the co and gave it to me - so it worked previously. I have had others send me BB IM invites and they don't even show up. Is it a SIM/PIN issue from transitioning from a different device?

  4. #4
    mudshovel's Avatar
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    Re: BB Messenger issue

    this sounds like it may be a BES problem. someone will be along that can help you better. if your admin has it blocked it doesn't matter who sends you an invite.

  5. #5
    ginch_master's Avatar
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    Re: BB Messenger issue

    I appreciate it - it is just SO WEIRD that it worked on the previous device and for EVERYONE else around here...

  6. #6
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    Re: BB Messenger issue

    ~via BB (wap.pinstack.com)~
    Give it a search. I hate to say it but there is a solution. I have it bookmarked on my PC but can't access it from my BB.

    If you can't find it post back and when I get home from work ill get the link.

  7. #7
    mudshovel's Avatar
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    Re: BB Messenger issue

    just for giggles, have you made sure the icon is not hidden?

  8. #8
    ginch_master's Avatar
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    Re: BB Messenger issue

    yeah - i did the homework before i submitted the thread...didn't want to look like a d-bag.

  9. #9
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    Re: BB Messenger issue

    ~via BB (wap.pinstack.com)~

    No worries man. We are Always willing to help. I would have gotten you the link but I'm not on my PC.

  10. #10
    mudshovel's Avatar
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    Re: BB Messenger issue

    Quote Originally Posted by ginch_master
    yeah - i did the homework before i submitted the thread...didn't want to look like a d-bag.
    just wanted to make sure that the simple things were looked at 1st. haha, no d-bag.

  11. #11
    ginch_master's Avatar
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    Re: BB Messenger issue

    Still need assistance please

  12. #12
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    Re: BB Messenger issue

    Did you actually try to download it. Cingular will not support BlackBerry Messenger but it does work. You may have to do a apps loader install, due to a version incompatibility with the OTA install from mobile.blackberry.

    Hope this helps.
    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

  13. #13
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    Re: BB Messenger issue

    What os are you running? I deleted my BB IM. and decided that I wanted it back, so to get it back, I had to downgrade to original carrier os and select BB IM in old os/install to BB, and then upgrade back to new os again. That's what worked for me. It took a while for me to do, so make sure you have some time and patience my friend! Hope this helps!

  14. #14
    ginch_master's Avatar
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    Re: BB Messenger issue

    FYI - I was able to correct this issue by downloading the software from the blackberry site and doing an app load. Anyone else that has this issue can download from https://www.blackberry.com/Downloads/.

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