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I just went to do a backup and I received the following error: Communication Link ... BlackBerry Pearl forum

  1. #1
    snmakf41's Avatar
    snmakf41 no está en línea Stack level 1
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    Question Backup error

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    I just went to do a backup and I received the following error:

    Communication Link Refused (across the top of the window)

    Could not establish communications with the device.
    A required application is missing from the device.

    My only option was to click OK on the PC.

    How do I correct this?

    Thanks

  2. #2
    reddog187's Avatar
    reddog187 no está en línea Stack Moderator
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    Re: Backup error

    what version of the desktop manager do you have? you may want to update that.
    https://www.blackberry.com/Downloads...93E4F3BB068C22
    Check that first.

    Let us know how it goes

  3. #3
    k4tj3's Avatar
    k4tj3 no está en línea Stack level 1
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    Re: Backup error

    I'm having the same issue. Downloaded the DM v.3 and still no luck. Tried rebooting, pulling battery, everything. This isn't even "I upgraded it to something new and now its broke", it just all of a sudden happened.

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