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I've searched and searched and never found an answer to this issue. My 2 IT ... BlackBerry Pearl forum

  1. #1
    PC68's Avatar
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    appt created on BB will not sync to Outlook

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    I've searched and searched and never found an answer to this issue. My 2 IT guys are also not able to fix it, saying it's an issue with the Pearl.

    4.2.1.96
    2.3.0.78
    BES hosted through my company server
    Wireless Sync
    AT&T
    About my 5th Pearl, last 3 have had this issue (that I noticed)
    Windows XP Pro
    Outlook 2007

    Problem:
    I create an appointment in Calendar, on the BB. The appointment will not always sync with Outlook 2007 Calendar. Sometimes it will, but I cannot trust it to work, it fails a majority of the time.

    To test this, I will enter sample appts, 1 to 5 at a time, and see how many of them will actually sync. I'll do this while out of the office, then check, hours later, to see if they've come over. Usually, they don't.

    I've tried:
    -doing battery pulls each morning
    -changing various options in calendar
    -repeatedly bugging my IT guys, who are great, and who are wishing I'd just go away.

    At this point I've switched from a paper calendar to all electronic and now feel I been screwed because I am all in and it won't work consistently.

    What can I do? Any ideas?

    Thanks in advance!

  2. #2
    europamo's Avatar
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    what version of desktop manager are you using? newest version sucks with Outlook.

  3. #3
    Bootsector's Avatar
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    I run the BES at my work, and when I come across these little issues. I simply remove the user from the BES and just re-add them. Also if you BES (Blackberry Enterprise Server) is old/out of date that could be part of the problem. I'd ask your IT dudes to remove your phone from the server and re-add it and see if that works.
    PIN: 204CFA3F

  4. #4
    IndyAussie's Avatar
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    Google Calendar

    Google Cal works great for me. You can also sync your outlook to it. It syncs everything to and from my pearl.

  5. #5
    PC68's Avatar
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    No Desktop Mgr needed, sync via wireless. When using a desktop, using the web based version, but just to load apps, etc.

    IT guys have removed and added my phone a few times now. Good idea, thanks!

  6. #6
    PC68's Avatar
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    BES is version 4.1.4

  7. #7
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    Change from making an Appointment to making an Event or Meeting. I had that problem today and changing my appointments to Events or Meetings fixed the problem and they now show up on the BB.

  8. #8
    Bootsector's Avatar
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    Quote Originally Posted by PC68 View Post
    BES is version 4.1.4
    Do you like it? I think its Eeewwwie.
    PIN: 204CFA3F

  9. #9
    markgallant's Avatar
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    Get them to check the versions of Mapi32.dll and CDO.dll on the BES and Exchange. The BES version needs to be the same or Higher than the version on the Exchange. If they are mismatched it can cause issues. And yes sometimes it will only affect a couple of users and not all. If this has happened on multiple devices it isn't more then like a device issue. Either the Mapi or CDO versions or off or maybe there is an issue with your mailbox. Could be an issue with the BESAdmin account writing to your calendar.

  10. #10
    PC68's Avatar
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    no luck so far

    None of these ideas have worked, any more thoughts?

    Thanks for everyone's input!

  11. #11
    Virex's Avatar
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    when you go to options->advanced options->default services.

    what does it say next to cical? and is that the calendar you use to sync with the BES?

  12. #12
    PC68's Avatar
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    I don't have a "default services" in advanced options on my phone


    -when you go to options->advanced options->default services.

    -what does it say next to cical? and is that the calendar you use to sync with the BES?

  13. #13
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    In options on the blackberry set the paramater so the that bb wins over the PC and see if that does anything

  14. #14
    Virex's Avatar
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    it appears that the IT policy on your phone is restricting this

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