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Well i just got my phone two days ago. Everything has been good with it, ... BlackBerry Pearl forum

  1. #1
    ujhony's Avatar
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    Question Anyone else told about the Messanger problem with random pearls?

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    Well i just got my phone two days ago. Everything has been good with it, minus one or two things. I've gotten them all figured out exept for one problem.
    I called RIM and they said that its a known problem that they are working on.
    The problem is the following:

    1)The instant messaging icon is a "Globe" that looks just like the Internet browser icon.

    2) when i click on the icon, it gives me an error "404 cannot find the page".

    RIM said that so far its only affected a couple thousand users, and they cant figure out how to fix it yet. That sucks

    Anyone else having the same issue?

  2. #2
    Rcbjr's Avatar
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    Re: Anyone else told about the Messanger problem with random pearls?

    Which instant messaging application does this affect? I haven't had that problem so would like to know more.

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  3. #3
    cherrichiodo's Avatar
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    Re: Anyone else told about the Messanger problem with random pearls?

    ~via BB (wap.pinstack.com)~

    Isn't the globe part of a push service like bbweather?

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    rkkeller's Avatar
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    Re: Anyone else told about the Messanger problem with random pearls?

    No the OZ program icon turns into a globe and then your OZ IM doesnt work.

  5. #5
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    Re: Anyone else told about the Messanger problem with random pearls?

    My husband has 2 browser icons on his 8700. One works and one doesn't. I wonder if its the same thing.

    can't you reload the OS or upgrade the OS?

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    Re: Anyone else told about the Messanger problem with random pearls?

    I spoke to TMobile about it tonight. The rep I spoke to said it was a TMobile network error and the engineers were working on it. I've had my pearl for 3 days now and it hasn't worked yet.

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    Re: Anyone else told about the Messanger problem with random pearls?

    I have the same problem. Should I just get im+? ~via BB (wap.pinstack.com)~

  8. #8
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    Re: Anyone else told about the Messanger problem with random pearls?

    Same problem here. Spent an hour troubleshooting with tech support until I was sent to Blackberry, who ended up sending me back to T-Mobile. Blackberry Tech. support claimed it was a T-Mobile network issue, T-Mobile finally ended up saying it was a known issue and they were working on it.

    Not a big deal for me, but when they have a feature it should work, and when it doesn't they should have a resolution. I was told just to wait and when the icon turned into the messenger icon then the servie will work on my phone.

  9. #9
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    Re: Anyone else told about the Messanger problem with random pearls?

    Well 2 days later and problem seems to have remedied itself. I clicked the IM incon today and it downloaded the application and the Messenger clients are now all on my BBP and work.

  10. #10
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    Re: Anyone else told about the Messanger problem with random pearls?

    mine works well i use it all the time never a problem i use tmo and live in a major city do you think this may be location based problem???

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