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I cannot get into the BIS site to edit my info. I know I have ... BlackBerry Pearl forum

  1. #1
    DemoCat827's Avatar
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    Another newbie question about the BIS site

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    I cannot get into the BIS site to edit my info. I know I have the correct User ID and password, but it keeps asking me to check my info and try again. I have a Mac and thought it might be a Safari problem, but I get the same message on Firefox, too. THIS IS SO FRUSTRATING!!!

  2. #2
    prickleypete's Avatar
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    Re: Another newbie question about the BIS site

    Call your provider 611. Report the problem and let them reset your UID/PW. Login while they are on the phone to ensure you can get in. It is not your browser. Your UID may be your phone number, generic name, etc.

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    DemoCat827's Avatar
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    Re: Another newbie question about the BIS site

    Thanks, I called them. Actually I was able to log in on a PC, but not on the Mac. Very strange!

    Now if I could just resolve my ringtones problem!!

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    Re: Another newbie question about the BIS site

    Quote Originally Posted by DemoCat827
    Thanks, I called them. Actually I was able to log in on a PC, but not on the Mac. Very strange!

    Now if I could just resolve my ringtones problem!!
    what browser were you using on your Mac? I know some websites work and do not work with Safari (while some others are tempermental with Firefox also)
    ~A BlackBerry without a data plan is just a berry without the crack.~
    Links to common questions.

  5. #5
    DemoCat827's Avatar
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    Re: Another newbie question about the BIS site

    Quote Originally Posted by cliffr39
    what browser were you using on your Mac? I know some websites work and do not work with Safari (while some others are tempermental with Firefox also)
    I've also encountered glitches with Web forms while using Safari, so I tried Firefox - same problem.

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