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Hi, I just ran a diagnostics check on my phone, but now the email icon ... BlackBerry Pearl forum

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    ryan777's Avatar
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    annoying email icon?

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    Hi, I just ran a diagnostics check on my phone, but now the email icon is showing on my screen when I have no new emails or texts. It is the yellow envelope without the red star (as if I've looked at it the email already). Did the diagnostics check send me some message that isn't in my inbox but someone else on my phone? How can I get rid of this...it's annoying.

  2. #2
    GaryF's Avatar
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    Re: annoying email icon?

    The diagnostics check does register your device and sends an additional message. So you should actually have 2 new messages. Do you have any messages folders hidden?
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    Re: annoying email icon?

    i get that once in a while. battery pull fixes it

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    Re: annoying email icon?

    ~via BB (wap.pinstack.com)~it might be an unread saved message

  5. #5
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    Re: annoying email icon?

    no folders are hidden. i'll just pull the battery out.

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    Re: annoying email icon?

    hmm..that actually didn't work..and no it's not an unread saved message, any suggestions?

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    Re: annoying email icon?

    Ok ...try this -
    First go into your main messages folder and scroll to the top (todays date) and hit Menu>Mark Prior Opened.

    If that does not work you can try Desktop Manager to fix this. It's a pretty regular occurence to see a "ghost" or orphan message indicator.

    1. Plug BB into PC and start Desktop Manager
    2. When connected, open Backup/Restore
    3. As soon as the dialog box opens, click "cancel"
    4. Click the Advanced Tab
    5. You should see your device databases. Scroll to Messages. Select Clear.
    Last edited by GaryF; 02-13-2008 at 03:09 PM.
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    Re: annoying email icon?

    hmm...that didnt seem to work either.

  9. #9
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    Re: annoying email icon?

    i'll try the desktop manager later. thank you

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    Re: annoying email icon?

    hmm out of ideas . I would go to all email boxes and hit "t" to scroll up top maybe you missed some new item

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    Re: annoying email icon?

    Kent,

    I think he only tried the Mark Prior.

    I think the DM solution will take care of it.
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    Re: annoying email icon?

    Quote Originally Posted by GaryF View Post
    Ok ...try this -
    First go into your main messages folder and scroll to the top (todays date) and hit Menu>Mark Prior Opened.

    If that does not work you can try Desktop Manager to fix this. It's a pretty regular occurence to see a "ghost" or orphan message indicator.

    1. Plug BB into PC and start Desktop Manager
    2. When connected, open Backup/Restore
    3. As soon as the dialog box opens, click "cancel"
    4. Click the Advanced Tab
    5. You should see your device databases. Scroll to Messages. Select Clear.
    yeah just do what Gary suggested it will solve the issue

  13. #13
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    Re: annoying email icon?

    i cleared my messages from the desktop manager and they're still showing up. i know they're not texts or anything. not sure what else to do..

  14. #14
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    Re: annoying email icon?

    ~via BB (wap.pinstack.com)~try clearing the log file, press alt LGLG on the homescreen, then menu,then clear log then reset the phone

  15. #15
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    Re: annoying email icon?

    that worked...thanks, everyone!

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